What are the responsibilities and job description for the Customer Experience Director position at Drive Custom Fit?
Join our Team!
We are a vibrant and supportive community at Drive Custom Fit, dedicated to delivering exceptional fitness experiences to our members. As a Senior Shift Lead, you will play a critical role in shaping our member's experience, ensuring their safety, satisfaction, and success. If you are passionate about fitness, leadership, and delivering outstanding customer experiences, we encourage you to apply!
The ideal candidate will bring:
Key Responsibilities:
We are a vibrant and supportive community at Drive Custom Fit, dedicated to delivering exceptional fitness experiences to our members. As a Senior Shift Lead, you will play a critical role in shaping our member's experience, ensuring their safety, satisfaction, and success. If you are passionate about fitness, leadership, and delivering outstanding customer experiences, we encourage you to apply!
The ideal candidate will bring:
- A minimum of 2 years of leadership or supervisory experience in a fitness, hospitality, retail, or customer service setting.
- Strong interpersonal and communication skills, with the ability to lead and motivate a team.
- Sales experience (1 year preferred) and a passion for fitness and wellness.
Key Responsibilities:
- Oversee daily gym operations, ensuring adherence to company policies and procedures.
- Supervise and support front desk and training staff, fostering a culture of accountability and excellence.
- Lead and train team members, promoting a positive and inclusive work environment.
- Assist with membership sales, including meeting new potential members, providing facility tours, and upselling additional services to meet revenue goals.
