What are the responsibilities and job description for the Contact Center Representative position at Driven Brands Shared Services LLC?
Company:Driven Brands We invite you to join us at Driven Brands! Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash. With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year. Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision. JOB DESCRIPTION: Job Description Driven Brands is looking for a full-time Bilingual (Spanish/English) customer service representative to support our 1-800 Radiator brand. You will be responsible for helping customers with questions or concerns regarding company products and services. You will be responsible for communicating with customers over the phone or via email, filling out forms after each interaction to determine frequent customer feedback or questions and participating in meetings with the customer service team to develop new strategies. The right candidate will understand general Customer Service principles. Responsibilities Answering inbound calls from customers requesting price, availability, and delivery information. Taking customer service calls and following up on customer quotes. Escalating important customers issues with team members and management. Managing shipping and receiving inventory. Minimum Qualifications Bilingual in English & Spanish is required. 1 year of customer Service experience. Ability to communicate effectively. Detail oriented. Critical thinking and problem solving. Sales experience is an asset. #LI-VF1 DBCORP Position Location: California Compensation Range: $19.30 - $34.40 Compensation Frequency: Annual Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com
Salary : $19 - $34
