What are the responsibilities and job description for the Call Center Representative position at Bertolami Engineering?
Job Summary
We are seeking a dedicated and detail-oriented Call Center Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. You will utilize your knowledge of medical terminology and data entry skills to assist customers effectively. The ideal candidate should be bilingual or multilingual, with a strong ability to analyze customer needs and provide accurate information.
Responsibilities
- Handle inbound and outbound calls with professionalism and courtesy.
- Provide accurate information regarding services and products to customers.
- Utilize medical terminology to assist clients in understanding their inquiries.
- Perform data entry tasks efficiently while maintaining accuracy.
- Analyze customer issues and provide appropriate solutions or escalate as necessary.
- Maintain comprehensive records of customer interactions in the computerized system.
- Demonstrate excellent phone etiquette while managing high call volumes.
- Collaborate with team members to improve service delivery and customer satisfaction.
Skills
- Proficient in medical terminology is preferred.
- Bilingual or multilingual capabilities are highly desirable.
- Strong customer service skills with a focus on client satisfaction.
- Excellent data entry skills with attention to detail.
- Familiarity with medical office procedures is a plus.
- Ability to analyze problems and provide effective solutions.
- Proficient in using computerized systems for record keeping and communication.
- Strong command of English, both written and verbal, with effective phone etiquette.
Join our team as a Call Center Representative where you can make a difference by providing outstanding support to our clients while developing your professional skills in a dynamic environment!
Job Type: Full-time
Pay: $22.20 - $23.12 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $22 - $23
