What are the responsibilities and job description for the Site Manager position at Driven Car Wash?

Job Description

Description :

Driven CarWash, an emerging express car wash operator with a local presence in the Chicagoland area. We have established an organization with a culture of outstanding leadership, innovation, and expertise. We allow our employees use their creativity and talent to inventnew solutions, meet new demands, and offer the most effective services & products in the industry. We are seeking an energetic and ambitious Store Managers to grow our membership base. Store Managers are provided training and ample growth opportunities. Driven provides all store managers with a competitive compensation plan –base pay, commissions on individual sales as well as monthly incentive pay resulting in attractive all-in compensation. Driven is committed to finding the right person for the right seat. We believe in Humble, Hungry and Smart, those are our core values, it what keeps us Driven to do better every single day.

THE DRIVEN WAY

Treat our customers as if they were the only customer
Exceed our customer’s expectations
Follow process, be consistent, efficient, demonstrate a sense of urgency
Deliver the highest quality results achievable
Be professional, respectful, and friendly with our customers and team members
Treat our business like you own it
Employ the best, train and retain them
Reward performance through appreciation, rewards and pay
DO BETTER EVERY SINGLE DAY

ESSENTIAL DUTIES AND RESPONSIBILITES

Manage staff and delegate responsibility as needed;

Maintain excellent customer service standards;

Minimize company losses and damageclaims while controlling costs;

Identify and resolve customer complaints;

Hire and ensure all employees and managers are trained according to policies;

Maintain constant training of personnel on systems and procedures;

Ensure that a high level of cleanliness is always maintained in the tunnel, customer areas, vacuum lot, and backroom;

Achieve profit goals for the location;

Maintain efficient personnel scheduling;

Maintain vendor relations and build new client relations;

Oversee daily business operations;

Complete all administrative tasks in an organized, timely manner;

Hold meetings to conform with company standards;

Maintain safe environment and work experience;

Assess performance and skill of all employees and conduct performance reviews.

Requirements :

REQUIRED KNOWLEDGE, SKILLS, AND ATTRIBUTES :

Excellent verbal communication skills

Exhibit strong leadership qualities and a desire to succeed

Skills in sales and customer service

Ability to anticipate customer needs

Proficient computer skills with the ability to learn a point of sales system

Strong work ethic and professional attitude

Positive attitude and ethics which support our values and culture;

Car wash management experience;

Professional look and demeanor;

Excellent communication skills to connect effectively with customers and co-workers;

Good customer service skills;

Has at least 2 years in Car Wash business;

Management experience;

Mechanically inclined;

Basic understanding of computer software;

High school diploma or equivalent;

Good organization skills;

Meetsbasic management competencies;

Strong time-management skills; ability to multi-task, prioritize, and organize;

Self-motivated and positive attitude.

PHYSICAL DEMANDS :

In performing the duties of this position, the employee is frequently required to stand and walk throughout the workday; use of hands; reach with hands and arms; climb or balance; stop, crouch and kneel. The employee may have to lift and / or move objects up to 25lbs regularly and occasionally up to 50lbs.

WORKING ENVIRONMENT :

The candidate must perform this job safely by standard operating procedures without endangering the health or safety of self or others. This position works in a typical outdoor car wash environment. This person must adhere to company safety guidelines and protocols. Driven Car Wash is an Equal Opportunity Employer –Veterans / Disabled and other protected categories, All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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