Operations Manager - Corporate

 Title:   Operations Manager                          

Classification: Exempt                                  Location: Phoenix Corporate offices

Reports: onsite                                               Level:  L2

Schedule:  Varies, 40 /week                           Job Type: FT                

work schedule includes weekends

Job Summary: The Operations Manager is responsible for the activities related to dispatching, routing, and tracking of transportation vehicles in the greater Phoenix area. The role is ultimately responsible for ensuring consistent transit logistics for all vehicles and routes.  

Essential Job Functions
To perform this job successfully, an individual must be an expert experienced at transit logistics                                     with the ability to ensure excellent service and smooth operations. The successful incumbent will be a professional, inspirational leader of people as well as an experienced logistician, and  perform at a high level of efficiency and effectiveness on a consistent basis.

Duties:

• Staffing planning, organizing, and leading teams of employees to ensure work is performed in a manner consistent with the company's standards.
• Investigate, verify, and resolve customer complaints.
• Collaborate with other leaders to achieve company revenue goals and customer service objectives.
• Engage with maintenance team to facilitate repairs and routine maintenance of transportation vehicles.
• Comply with applicable regulatory policies and safety best practices.
• Promote a safety culture utilizing regular training, audits, and safety meetings.
• Manage day-to-day operational challenges in a fluid service environment.
• Other duties as assigned or required

Experience and Education

• HS diploma or equivalent required
• BS in Business or related field preferred
• Minimum of 4 years’ experience in a logistics role at the leadership level
• Minimum of 3 years’ experience as a team leader as a supervisor or manager

Knowledge of:

• Expert level knowledge of scheduling
• Expert level knowledge of staffing planning and shift design
• Senior level experience using reporting and analysis tools
• Senior level skills with MS Office and related communication tool, e.g. Excel, Word, Calendar

Skills in:

• Excellent written & oral communication skills
• Ability to translate data and reporting into actionable plans and recommendations
• Excellent ability to work as a leader as well as part of a leadership team

Physical Working Conditions:

Position would spend time in an office setting, repair facilities, in the field and in vehicles. Office work may require prolonged sitting, standing, walking, kneeling, squatting and stooping in the performance of daily activities. Field work would require the ability to work outside in various weather conditions and actively in a provided vehicle. Work in repair facilities or depots may require walking on uneven surfaces, entering and debarking from vehicles, and changes in temperature and noise levels. The position may also require the ability to lift, drag and push files, paper and documents weighing up to 35 pounds.

Special Requirements: (1) Must be willing and able to travel to and attend training and meetings within or outside the boundaries of the home area; (2) Must be willing and able to work outside regular business hours and on occasional weekends, attending meetings, etc. as needed.

Commitment

The Driver Provider maintains a bedrock commitment to diversity, equity and inclusion, The Driver provider prohibits discrimination, harassment, intimidation and bullying based on actual or perceived race or ethnicity, gender/sex (including gender identity, gender expression, pregnancy, childbirth, breastfeeding, and pregnancy-related medical conditions) sexual orientation, religion, color, national origin, ancestry, immigration status, physical or mental status, marital status, registered domestic partner status, age (40 and above), genetic information, political belief or affiliation (not union related), a person's association with a person or group with one or more of these actual or perceived characteristics, or any other basis protected by federal, state or local law, ordinance, or regulation in any program or activity it conducts or to which it provides significant assistance.

The Driver provider will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process or have other questions about the application process.

Salary : $59,000 - $77,000