What are the responsibilities and job description for the Administrative Support position at Driver Rehabilitation Center of Excellence, LLC?
Roles and Responsibilities
- Communication and Client CoordinationAnswer calls for Driver Rehabilitation Services, Vehicle Modifications, and Vehicle SalesRespond to voicemails, missed calls, and Dialpad messages (texts and voicemails).Respond to case management portal messages or assign them to the appropriate therapist.Schedule evaluations and training sessions for Driver Rehabilitation Services.
- Document ManagementReceive and appropriately disperse incoming faxes.Handle DMV-related faxes, including enrollment forms, extension requests, test requests, and restriction changes (3W/3L).Manage reports to referring providers and DMV for medical reviews.Archive completed client folders.
- Client Preparation and Office MaintenancePrepare client folders for new clients, including evaluation packets, intake forms, and referral paperwork.Maintain cleanliness and organization of the lobby and office areas.
- Payment and Financial TasksCollect payments from clients.Maintain the income spreadsheet.
- Additional ResponsibilitiesAssist with vehicle maintenance, including inspection reports, refueling, and taking vehicles to car washes.
- General Administrative SupportServe as Administrative Assistant for Driver Rehabilitation Services, Vehicle Modifications, and Vehicle SalesPerform various administrative tasks, including filing, mailing, invoicing, and scanning.Operate office equipment, including scanners, copiers, fax machines, and computers.Attend team meetings and contribute to organizational development.Establish and maintain lists, registers, and files in compliance with HIPAA regulations.Minimum Qualifications (Knowledge, Skills, and Abilities)Proficiency in Google software packages, including Slides, Docs, Sheets, Forms & Gmail.Exceptional oral, written, telephone, and face-to-face communication skills.Strong organizational and time-management skills.Ability to troubleshoot office equipment, including photocopiers, fax machines, laser printers, computers, and scanners.Excellent customer service skills.Ability to work independently, self-initiate tasks, and problem-solve effectively.Adaptability and flexibility to support DRCE’s evolving objectives.Availability to work Monday - Friday, 9:00 AM to 5:00 PM Valid & Current Drivers License Minimum Education Requirement: GED/High School DiplomaPhysical Demands and Work EnvironmentPhysical Requirements:Regularly required to talk and hear.Frequent use of hands, fingers, and tools.Occasionally required to stand, walk, sit, reach, climb, or balance.Occasionally lift and/or move up to 25 pounds.Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and focus adjustment.Work Environment:Moderate noise levels typical of an office setting.