What are the responsibilities and job description for the IT Support Specialist position at DriveTime?
Job Details
What's Under the Hood
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.
That's Nice, But What's the Job?
As an IT Support Specialist I, you will be responsible for supporting the daily IT operations at corporate locations and remote sites. Your role will involve troubleshooting and diagnosing issues related to PCs, software, hardware, and networks. This position requires exceptional multi-tasking skills to manage ticket requests and resolve issues concurrently.
Core Responsibilities:
Technical Support: Deliver comprehensive technical assistance in-person to employees located at corporate offices or Contact Center and via phone, email, chat, or remote connection with our reconditioning centers, dealerships, and other remote sites.
Ticket Management: Acknowledge, prioritize and work support tickets assigned to you or your team, ensuring clear communication and timely updates to all stakeholders
Issue Resolution: Diagnose and resolve hardware, software, and network-related issues efficiently balancing when to escalate for resolution
Collaboration: Collaborate with other IT teams on various projects to enhance overall IT service delivery
Environment: This on-site position involves frequent movement of IT equipment, making it a physically active role. Ideal candidates should be prepared for a dynamic and hands-on work environment
Qualifications:
Experience: 1-3 years in Technical Support; Call Center experience preferred
Education: High School Diploma or equivalent
Skills:
Work Environment: In-office (Mesa/Tempe), Monday-Friday, 8 AM - 5 PM
Attributes: Self-motivated, able to work independently and collaboratively, with strong customer service and communication skills
Considerations: Equivalent combinations of education, training, and experience will be considered
Preferred Qualifications:
Any CompTIA Certification
Experience with DUO or any two-factor authentication tool
Familiarity with GlobalProtect or any VPN service
Proficiency in using remote support software, such as ScreenConnect, for troubleshooting
Experience in troubleshooting Microsoft Teams conference room technology
So What About the Perks? Perks matter
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.
That's Nice, But What's the Job?
As an IT Support Specialist I, you will be responsible for supporting the daily IT operations at corporate locations and remote sites. Your role will involve troubleshooting and diagnosing issues related to PCs, software, hardware, and networks. This position requires exceptional multi-tasking skills to manage ticket requests and resolve issues concurrently.
Core Responsibilities:
Technical Support: Deliver comprehensive technical assistance in-person to employees located at corporate offices or Contact Center and via phone, email, chat, or remote connection with our reconditioning centers, dealerships, and other remote sites.
Ticket Management: Acknowledge, prioritize and work support tickets assigned to you or your team, ensuring clear communication and timely updates to all stakeholders
Issue Resolution: Diagnose and resolve hardware, software, and network-related issues efficiently balancing when to escalate for resolution
Collaboration: Collaborate with other IT teams on various projects to enhance overall IT service delivery
Environment: This on-site position involves frequent movement of IT equipment, making it a physically active role. Ideal candidates should be prepared for a dynamic and hands-on work environment
Qualifications:
Experience: 1-3 years in Technical Support; Call Center experience preferred
Education: High School Diploma or equivalent
Skills:
- Strong problem-solving and troubleshooting abilities with thorough research and solution determination
- Proficient in configuring hardware and software to meet corporate standards
- Knowledgeable in Windows OS and common corporate software (e.g., Microsoft Office Suite, Adobe, Google)
- Familiar with imaging/deployment technologies (Intune Autopilot preferred)
- Understanding of endpoint data backup and system recovery technologies
- Experience with M365 Administration and management
- Proficient in Active Directory, including user access management, group roles, and permissions
- Experienced in supporting and troubleshooting network printers
- Familiar with Virtual Desktop Infrastructure (Citrix preferred) environments and Thin Clients
Work Environment: In-office (Mesa/Tempe), Monday-Friday, 8 AM - 5 PM
Attributes: Self-motivated, able to work independently and collaboratively, with strong customer service and communication skills
Considerations: Equivalent combinations of education, training, and experience will be considered
Preferred Qualifications:
Any CompTIA Certification
Experience with DUO or any two-factor authentication tool
Familiarity with GlobalProtect or any VPN service
Proficiency in using remote support software, such as ScreenConnect, for troubleshooting
Experience in troubleshooting Microsoft Teams conference room technology
So What About the Perks? Perks matter
- Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
- But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
- Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
- Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
- Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
- Gratitude is Green. We offer competitive pay across the organization, because, well... money matters!
- Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
- In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
- Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
- We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
- Paid Time Off. Not just lip service: we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
