Sales/Customer Service Representative

$16 PLUS COMMISSION PAY ON TOP OF HOURLY PAY.

POSITION SUMMARY
The Sales Representative for Driving Academy is the face of our organization. This
role is responsible for representing the organization in a professional manner,
building rapport by providing information, giving recommendations, and
communicating with the highest level of integrity. The Sales Representative role
will be responsible to follow through with prospects to close business in alignment
with organizational goals.

ABOUT OUR COMPANY
We are the Driving Academy, we provide affordable, state-approved classroom and
behind-the-wheel lessons for people who are aspiring to earn a Commercial Drivers
License (CDL), and we are growing by the day. Our mission is to help our students
get on the Road to Freedom by earning their CDL! We are Accountable and Results
Oriented in our pursuit to see every team member reach their personal,
professional, and financial goals through the work we do together. Our core value
of having Integrity is the backbone of our business and guides our hiring process.

PERFORMANCE OBJECTIVES

• Communicates with customers and leads to identify and understand their

needs; identifies and suggests programs and packages to meet those needs
and obtain authorizations from leads with the highest level of integrity

• Builds and maintains a network of sources from which to identify new sales

leads

• Maintains files/records and adheres to current document storage system

policy

• Field customer questions and complaints; when the issues is beyond the

representative’s knowledge or authority, forward it to the appropriate staff

• Ensures that appropriate actions are taken to resolve customer problems and

concerns

• Ensures customer satisfaction through ongoing communication and

relationship management; resolves any issues that may arise post-sale

• Instructs new students procedures in the classroom and school
• Process purchase/sales invoices and related documents
• Maintains communication with existing and previous customers
• Utilizes the company’s CRM and maintains detailed reports of sales activities

including calls, orders, sales, lost business, and any customer or vendor
relationship problems

• Maintain customer contact volume standards
• Master company knowledge of services model
• Performs other related duties as assigned

KEY COMPETENCIES
The requirements listed below are representative of the knowledge, skill, and/or
ability required to be successful in this role, but are not necessarily all inclusive.

• Excellent sales and negotiation skills
• Excellent communication and interpersonal skills.
• Strong analytical and problem solving skills
• Excellent organizational skills, attention to detail, and follow-up approach
• Ability to effectively communicate with team members, management, and

customers in both verbal and written format

• Ability to maintain a professional demeanor and appearance
• Competitive mindset to WIN, while maintaining a team-oriented attitude
• Ability to maintain positive attitude and function well while working in a

high-paced and at times stressful environment

• Proficient with Microsoft Office Suite or related software
• Proficient with CRM software
• Ability to interpret a variety of instructions furnished in written, oral, diagram,

or schedule form

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required
• Fluency in multiple languages required; preferred languages will be specified

PHYSICAL REQUIREMENTS

• Ability to spend prolonged periods of time standing, speaking, walking,

driving, writing, and/or sitting at a desk and working on a computer

• Requires ability to occasionally lift up to 15 lbs
• Perform work with OSHA required PPE; Including COVID19 PPE
• Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential requirements

COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a
multigenerational and multicultural workforce, Driving Academy recognizes that a
diverse staff, reflective of our community, is an integral and welcome part of a
successful and ethical business. We hire local talent at all levels regardless of race,
color, religion, age, national origin, gender, gender identity, sexual orientation, or
disability and actively foster inclusion in all forms both within our company and
across interactions with clients, candidates, and partners.
If this position caught your eye, send us your resume! For best consideration,
include the job title and source where you found this position in the subject line of
your email to Gary@cdldrivingacademy.org. Already a Driving Academy candidate?
Please connect directly with your recruiter to discuss this opportunity

Job Type: Part-time

Pay: From $400.00 per week

Shift:

• Day shift

Ability to Commute:

• Gary, IN 46406 (Preferred)

Work Location: In person

Salary : $16