Rental Manager

TDF Fleet is a division of The Driving Force Group of Companies: a network of world-class fleet solution companies that dates back to 1978. From a rented office atop a rural service station, The Driving Force Group of Companies now operates across the United States and Canada. We leverage our widespread coverage and decades of adaptive experience in nearly every industry to meet the unique needs of every customer we serve. TDF Fleet is seeking a dynamic and results-oriented Rental Manager to lead our Rentals operations at our Oklahoma City location. This is an exciting opportunity to align with our company’s philosophy, vision, and strategic goals while fostering a team environment focused on success, growth, and customer satisfaction. What You’ll Do: Plan and maintain appropriate staffing levels by overseeing onboarding, offboarding, and ensuring the team delivers optimal results for the Rental department in collaboration with Human Resources. Supervise, lead, and mentor branch employees, ensuring adherence to company culture, brand messaging, policies, and ongoing training to foster growth. Conduct regular performance reviews for rental employees as part of the company's performance management program to maintain high standards. Plan and facilitate meetings to communicate process improvements, cultural messaging, and company information to the rental team, ensuring alignment with business goals. Foster customer relationships by understanding their needs, maximizing sales revenue, and ensuring customers are appropriately qualified before vehicle rental. Oversee vehicle deliveries, pick-ups, and fleet utilization, ensuring vehicles are maintained and fleet recommendations are made to increase profitability and meet customer needs. Monitor customer reviews, ensure high service standards, and maintain department reporting processes and standards, protecting the brand’s public image. Ensure that rental staff are trained to identify potential customer fraud and/or theft, and handle vehicle damage reports and chargebacks appropriately. Maintain high standards of vehicle presentation, cleanliness, and safety in customer-facing areas and ensure compliance with dress codes, fleet standards, and relevant company policies. What you'll need: Grade 12 or equivalent Experience in retail or business to business sales, marketing and customer service Supervisory experience Valid Driver’s License and Driver’s Abstract acceptable to TDFG Driver and Vehicle Safety Program (in order to drive company vehicles) Due to fiduciary responsibility, pre-hire Criminal Security Clearance and Credit Check is required Demonstrated planning and time management skills Exceptional interpersonal and relationship building skills Strong organizational skills and ability to multi-task Competent with Microsoft Office applications Additional qualifications may be required if position is designated as a Commercial Driver Why work with us? You matter, we support you. We pay competitive wages based on experience as well as extended health benefits, including dental. We take care of our people. You get 50% off vehicle rentals at any TDF Fleet or DRIVING FORCE location. Employee discounts on the purchase of a vehicle. Recognition programs to celebrate individual and team achievements and more! Work-life harmony is important to us too. You get 10 days accrued vacation, a flexible working environment, and 5 wellness days to focus on yourself or your loved ones. We want you to grow. Our fun and inclusive company culture enables our employees to grow their careers with us. You get hands-on training and a path forward in the company if you want to develop your career. TDF Fleet values diversity and is committed to providing equal opportunities in the workplace. We invite applicants from qualified individuals of all backgrounds. While we welcome all interested candidates, only those selected for an interview will receive further communication.   INDUS