What are the responsibilities and job description for the Customer Success Associate position at DRIVNCYBER, LLC?
Customer Success Associate : Chicago IL. Comm w / C-Level exec to build customer conf. Gather, analyze data re customer needs & usage. Answer inquiries : product usage & operation. Troubleshoot hardware & software issues for customers. Coord activities of admin support : quality standards, deadlines & proper proc, correct errors. Resolve complaints. Prov employees w / guidance in handling complex problems. Associate Degree in Communications or Marketing or foreign eqvt of either one 2 yrs customer service exp in IT or finance field. Res : DrivnCyber, LLC; sp@drivncyber.ai