What are the responsibilities and job description for the City Manager, Grand Rapids position at Dropoff?
Company Overview
Dropoff provides reliable same-day delivery to enable businesses to meet rising customer expectations. National leaders in healthcare, retail, and an industrial partner with us to fulfill customer needs, professional drivers, and proactive customer service. We are transforming the same-day delivery experience which is expected to be a $30 billion dollar business by 2025 in the United States. Rated as one of the best places to work in Austin, TX by the Austin American-Statesman and a proud recipient of Inc 5000’s Fastest Growing Private Companies in America, our sophisticated logistics platform allows enterprise businesses to gain visibility into their deliveries, improving customer experience and streamlining operations.
For more information about how Dropoff is shaping the future of same-day delivery, visit https://www.dropoff.com.
The Opportunity
Searching for your next challenge? We are looking for a City Manager, Grand Rapids. This person will need to live in the Grand Rapids, MI area.
The primary focus of the City Manager, Grand Rapids, is to ensure excellence and consistency in local market operations across a number of metropolitan areas within a defined region. This includes continuous recruitment for both employee and independent contractor drivers in assigned markets. Contracted City Managers assume responsibility for on time delivery, local market operational expenses, and customer satisfaction. The ideal candidate will have operational management and/or customer service experience. This is a hybrid role. The candidate in this position will be required to be onsite at the client’s warehouse as needed and will work remotely for the remainder of the week, Monday through Friday.
This is an entry-level management position, experience with last-mile logistics and medical services is a plus. This position reports to the General Manager.
Responsibilities
● Ensure proper supply of driver capacity to manage customer delivery
demand for assigned markets successfully.
● Recruit, train and provide ongoing supervision of the local market driver fleet.
● Assist with weekly driver payroll to ensure accuracy each week.
● Monitor daily order flow and driver performance to improve market performance.
● Make proactive recommendations to senior leadership to improve the overall market
Performance.
● Work in partnership with Customer Service and Account Management staff to provide consistent service and react/respond to service escalations on a timely basis.
● Actively work in partnership with Dispatch staff to monitor order flow, delivery assignment, and timely delivery completion by drivers.
● Partner with client success management to optimize the performance of existing accounts.
Identify and address key improvement areas to assure ongoing client satisfaction.
Skills & Experience
● Proven ability to work independently and make good decisions with minimal direction
● Clear and precise communication skills - both written and verbal
● Strong leadership skills, with an ability to both serve and direct team activities
● Positive interpersonal skills, maintaining a positive attitude while working with
individuals in different departments and in pressured situations
● Strong Analytical skills (you will need to review complex data, draw accurate conclusions, and make business recommendations)
● Strong problem-solving skills, with an ability to react quickly and work well in a dynamic
Environment
● Experience in same-day delivery or healthcare logistics a plus
*Note - some travel is required*
Dropoff is proud to be an equal-opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, disability, age, or veteran status
