What are the responsibilities and job description for the Customer Services Representative/Billing Specialist position at Drummond Uniform?
We are seeking a Customer Services Representative/Billing Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Calculate additional charges, such as shipping costs, to include in invoices
- Ensure every invoice sent out is accurate
- Resolve billing errors that other staff or customer’s flag
- Keep a record of collected payments with customer information
- Work with other members of the financial staff, such as Accountants and Bookkeepers
- Perform any necessary administrative duties, such as auditing customer records
- Prepare account statements for customers
- Follow up on outstanding payments
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Understanding of basic accounting math
- Strong attention to detail to keep accurate accounting entries
- Familiar with accounting software, such as QuickBooks
- Solid organizational skills to keep track of invoices
- Great customer service skills to work with various clients
- Knowledge of data entry for record keeping
- General administrative skills, including managing emails and accounting books
Job Type: Full-time
Pay: $15.00 - $21.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Flexible schedule
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $15 - $21
