Demo

Customer Services Representative/Billing Specialist

Drummond Uniform
Canton, OH Full Time
POSTED ON 3/2/2025
AVAILABLE BEFORE 4/25/2025

We are seeking a Customer Services Representative/Billing Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Calculate additional charges, such as shipping costs, to include in invoices
  • Ensure every invoice sent out is accurate
  • Resolve billing errors that other staff or customer’s flag
  • Keep a record of collected payments with customer information
  • Work with other members of the financial staff, such as Accountants and Bookkeepers
  • Perform any necessary administrative duties, such as auditing customer records
  • Prepare account statements for customers
  • Follow up on outstanding payments

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Understanding of basic accounting math
  • Strong attention to detail to keep accurate accounting entries
  • Familiar with accounting software, such as QuickBooks
  • Solid organizational skills to keep track of invoices
  • Great customer service skills to work with various clients
  • Knowledge of data entry for record keeping
  • General administrative skills, including managing emails and accounting books

Job Type: Full-time

Pay: $15.00 - $21.00 per hour

Expected hours: 35 – 40 per week

Benefits:

  • Flexible schedule
  • Paid time off

Shift:

  • Day shift

Work Location: In person

Salary : $15 - $21

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