Remediation Field Supervisor

As a Remediation Field Supervisor at DRIRITE Tampa, you will be pivotal in overseeing and managing day-to-day operations of mold remediation projects and crew members. Your role will involve ensuring efficient and thorough completion of projects, maintaining high-quality standards, and fostering effective communication with all stakeholders.

Key Responsibilities:

1. Operational Management:
   • Oversee daily operations, including pre-production and work-in-progress job boards.
   • Ensure projects are completed within established schedules and quality standards.
2. Stakeholder Communication:
   • Respond to inquiries from insurance adjusters, homeowners, and property managers.
   • Drive project restoration by removing obstacles through clear communication with all parties involved.
3. Project Efficiency:
   • Ensure jobs progress as planned and efficiently, including accurate use of in house PM tools
4. Customer and Team Interaction:
   • Champion communication efforts on complex or sensitive jobs.
   • Resolve customer service issues, staff performance concerns, and project execution challenges professionally.
5. Remediation Assessments and Reviews:
   • Conduct remediation assessments as needed.
   • Ensure technicians secure 5-star reviews and follow up to address and improve less-than-5-star reviews.
6. Fleet and Equipment Management:
   • Manage truck loading and ensure technicians teams are equipped for their projects..
   • Work with the Warehouse Manager on equipment repairs, inventory, and procurement.
7. Visual and Operational Standards:
   • Ensure trucks and equipment are stocked, operating correctly, and visually maintained.
   • Maintain technician professionalism and proper equipment use.
8. Training and Supervision:
   • Train and supervise a high-performing team, conducting weekly training and safety meetings.
   • Manage overtime, schedules, and approve requests for sub-labor as needed.
9. Performance Metrics and Reports:
   • Review DASH and Power BI reports for performance evaluations and improvements.
   • Conduct weekly ride-alongs to inspect job sites.
10. Cross-Departmental Collaboration:
    • Work with sales, marketing, and finance departments to align operational efforts and ensure overall efficiency.
11. Handling New Losses:
    • Capable of managing new loss projects from start to finish during peak demand periods.
12. On-Call and Technology Utilization:
    • Participate in on-call phone rotations and work overtime as required.
    • Utilize industry technology to improve efficiencies, including phone applications and moisture management systems.
13. Physical and Estimation Duties:
    • Capable of lifting up to 50 pounds, performing water damage tasks, and working on hands and knees when necessary.
    • Produce remediation damage estimates and serve as a backup to the In-Home Sales Person.
14. Additional Skills:
    • Mold, fire, DASH, Xactimate, MICA, and Excel experience are advantageous.

Qualifications:

• Experience: Minimum of 5 years in progressively responsible water damage restoration roles, with a strong track record in project management and customer service.
• Certifications: Required IICRC WRT certification; ASD and AMRT certifications are highly desirable.
• Skills:
  • Proven ability to manage and oversee multiple projects simultaneously.
  • Strong communication skills for effective interaction with clients, insurance adjusters, and team members.
  • Proficiency with industry-standard software, including MICA, DASH, Xactimate, and Power BI.
  • Hands-on experience with moisture management systems and field equipment.
• Technical Abilities:
  • Competency in utilizing technology for operational efficiency.
  • Capable of performing physical tasks associated with water damage restoration.
• Leadership: Demonstrated ability to train, supervise, and develop a high-performing team.
• Problem-Solving: Strong problem-solving skills with the ability to address and resolve issues promptly and professionally.
• Organizational Skills: Excellent organizational abilities with a focus on meeting deadlines and managing schedules effectively.

Our benefits include: 

• Health Insurance 100% paid for by the company for the employee. 
• Vision and Dental insurance 
• Life Insurance
• Long/Short term Disability
• 401k with company matching 
• Paid Vacation, Sick time and Holidays  
• Advancement Potential

#INDHG