Repair & Restore Admin

Company: SerClean

Location: Athens, GA

Position Type: Full-Time

Pay: $18-20 hourly with experience

Job Summary:

SerClean is seeking a motivated and organized Reconstruction Administrator to join our team in Athens, GA! The ideal candidate will play a crucial role in supporting our reconstruction and restoration projects. The Reconstruction Administrative Assistant will be responsible for a range of tasks including, following up on estimate and supplement approvals, managing contact with insurance companies, following up with customers and insurance claims for payment, handling construction-related calls and emails, tracking referrals to 3rd parties and ensuring efficient record-keeping and collections activities. This role requires a candidate who can adapt to a dynamic work environment and has experience in an office setting- Xactimate experience as well as experience with homeowners insurance claims preferred.

Key Responsibilities:

1. Estimate Approvals- Work with the insurance companies to get repairs approved.

2. Follow up on Supplement Approvals: Monitor and track supplement approvals to ensure timely processing.

3. Review and Clear Construction Messages/Emails: Regularly review and clear construction-related emails, messages from vendors and customers, ensuring all relevant information is appropriately recorded.

4. Answer Phones When Needed: Assist in answering phones and providing support as required, ensuring a high level of customer service.

5. Track Referrals to 3rd Parties: Maintain a comprehensive record of referrals to 3rd parties for reconstruction services, ensuring smooth coordination.

6. Archive Matterport Scans: Organize and archive Matterport scans when a job is closed to facilitate easy access for future reference.

7. Xactimate Level 1 Certification: Obtain Xactimate Level 1 certification within 90 days of employment to effectively work with Xactimate software.

8. Assessment Site Visit: Conduct assessment site visits before 60 days of employment to gain a better understanding of the field operations.

9. Audit Dash Compliance Tasks: Regularly audit compliance tasks related to Dash to ensure that processes are followed correctly.

11. Prescreen Scheduled Consultations: Pre-screen scheduled consultations to ensure that they meet the necessary requirements, preventing unnecessary expenditure of resources on small projects.

12. Assist with Scheduling Consultations and First Walks: Collaborate with the team to schedule consultations or initial walk-throughs, ensuring proper coordination and allocation of resources.

13. Assist in taking deposit payments and final payments when necessary.

14. Supplement Status Report: Maintain and update the Supplement Status report to keep all stakeholders informed of the progress of supplement requests.

Qualifications:

- Xactimate Level 1 certification or the ability to obtain it within 90 days of employment.

- Strong organizational skills and attention to detail.

- Demonstrated ability to consistently follow through on tasks and projects, exhibiting a high level of persistence and commitment to achieving goals.

- Excellent communication and customer service skills.

- Ability to adapt to a fast-paced work environment.

- Proficiency in using standard office software and tools.

- Prior experience in a similar role within the restoration or construction industry is a preferred.

Benefits:

· Health Insurance (including Vision, Dental, Long/Short term Disability)

· 401k with company matching

· Paid Time Off and Holidays

· Weekly compensation

· All tools and supplies are provided

· Advancement Potential

If you are interested in learning more about a career with SerClean as a Reconstruction Coordinator, apply today!

Background check is required.

For more information, visit www.SerClean.com

*SerClean is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.*

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