What are the responsibilities and job description for the Sales Associate / Customer Service Representative position at Drybar Shops?
Overview
Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it, for us that’s blowouts! No cuts. No color. Just blowouts.
At Drybar, our receptionists are called Bartenders because that’s what they do – they tend to the social experience of our bar atmosphere. We are looking for a fantastic candidate to provide excellent customer service to our clients.
We have an immediate need for a smiling face to fill the following shifts at our beautiful Tuscan Village location:
Monday's, Thursdays and Saturday's 1-7pm. Additional hours available if desired.
Sales Associate/Customer Service Representative Benefits:
- Competitive compensation with potential to make between $14- $24 per hour based on performance (comprised of hourly wages and commissions on membership sales)
- Paid and ongoing training
- Flexible schedules
- Complimentary blowouts
- Generous discounts on retail products
- Flexible dress code: black, white, grey, yellow and denim
- An upbeat, positive, fun, family-feel shop culture
Here is what Drybar Bartenders are responsible for each day:
- Leading the client’s experience from check-in to check-out, ensuring Drybar standards are upheld, creating a memorable experience for the client.
- Setting the tone of a positive shop atmosphere by approaching the day as if hosting a party.
- Troubleshooting any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met.
- Maintaining overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk and bar area clean.
- Keep the shop looking fresh. Bartender side work includes activities such as: dusting, cleaning, sweeping, inventory, cleaning dishes/glasses, re-stocking product shelves and other similar duties.
Sales Associate / Customer Service Representative Qualifications:
- Experience in a fast paced, customer service centric environment
- Previous experience with Point-of-Sale (POS) Systems strongly preferred
- Previous salon/spa experience preferred but not required
- High school diploma or equivalent
- Ability to work at a sustained, fast pace
- Excellent problem solving and troubleshooting skills
- Track record in providing over-the-top, amazing customer service!
- Ability to multitask with ease
- Frequently required to stand and/or walk for duration of 6-8 hour long shifts
- Has the technical ability and skills to operate a point-of-sale system
- Problem solver – uses logic and support resources to solve problems at the front desk
- Maintains professional demeanor under pressure
- Must have weekend availability
- Drybar follows all applicable federal, state and local laws regarding background checks
Legal Disclaimer
©2023 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.Salary : $14 - $24
