POSITION TITLE:              CUSTOMER SERVICE REPRESENTATIVE

REPORTS TO:                     Customer Service Manager

Summary

Process customer orders and address all customer inquiries and concerns 

DUTIES AND RESPONSIBILITIES

Take customer orders either directly from customers or sales representatives.

Place orders on a timely basis for purchases of materials and supplies to be used in production.

Process billing.

Handle customer complaints and questions and follow-up with appropriate internal personnel as required.

Maintain customer files.

Process new items. 

Process purchase orders.

Coordinate accounting credits.

Record and distribute customer order changes.

Fax confirmations to customers

Assist sales personnel as appropriate and assist in generating supplemental sales.

Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are followed.  Analyze monthly usages and re-stocking per customer

Complies with company policies and procedures.

Additional duties as assigned by management.

EDUCATION and/or EXPERIENCE

High school diploma or GED

Candidates are PREFERRED who offer the following:

• Experience working in a manufacturing environment
• Computer data-entry experience
• Experience in the corrugated box industry

LANGUAGE SKILLS

Excellent communication skills.  Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals.  Ability to write routine reports and correspondence.   

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, divide in all units of measure.  Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.   

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form.  Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.