Account Manager/Receptionist

DS Tech is a cybersecurity, voice services, and managed IT, service provider. We are ranked as the Upper Peninsula’s top-rated managed IT company and #2 in all of Michigan. We are continually growing and seeking an experienced account manager to join our team!

Job Description:

DS Tech is seeking to hire a full-time, in-person Account Manager who will play a crucial role in shaping the perception of the company and ensuring a positive experience for customers. This role requires strong communication skills, organizational abilities, and a customer-centric mindset.

Required Skills & Duties:

• Experience in a customer service role
• Ability to excel in a fast-paced environment
• Self-starter who can follow a task to its completion
• Contacting clients by phone or email to answer queries and obtain missing information
• Answering incoming phone calls and routing them to the correct individuals or departments.
• Taking and delivering messages when necessary
• Assisting with the preparation of documents or reports.
• Develop relationships with clients to understand their business needs while delivering concierge level service
• Consult with clients on how DS Tech can help them achieve their objectives
• Develop an understanding of clients’ needs, resources, and recommend the appropriate solutions to satisfy their demands
• Maintain in-depth product knowledge of the service offerings of DS Tech & an understanding of industry trends
• Other duties and responsibilities as assigned by DS Tech
• Valid Driver’s license

Preferred Skills & Experience:

• Client relationship management experience is preferred
• IT Industry knowledge or interest in growing in the field
• Have exceptional customer service skills and a positive “can-do” attitude.
• Above average verbal communication, presentation, and interpersonal skills
• Possess logical problem-solving skills. Professionally respond to telephone calls, emails, and web-based service requests
• Critical thinking aptitude
• Empathy for team members and clients and a desire to help them
• Professional confidence, and excitement about solving problems
• A positive, courteous demeanor
• An aptitude towards service
• Openness to feedback & ability to learn from experience

Wage:

Pay: $14-17/hour or DOE

Benefits: 401(k) with up to 4% match, Dental insurance, Disability insurance, Health insurance, Vision insurance, Health savings account, Paid time off, Paid training, Profit sharing

Schedule: 8-hour shift: Monday- Friday: 8am-5pm

Job Location: On-Site in Escanaba, Michigan

DS Tech has been serving the Michigan area since 1976, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.