What are the responsibilities and job description for the Associate Manager Customer Experience position at dsm-firmenich?
Associate Manager, Customer Experience
Piscataway, NJ, US
Hybrid
Band : H
We currently have an immediate opportunity for an Associate Manager, Customer Experience (CX) within the North American Regional Supply Chain Perfumery team. The objective of this role is to lead the CX team and delivery while further enhancing your leadership and people management skills.
Your Key Responsibilities
- Lead, coach, and develop a team of customer experience specialists to drive delivery of exceptional customer service
- Develop strong internal / external collaborative customer relationships ensuring an evolution of customers satisfaction and leadership on action plans
- Ensure order book management delivering on company revenue goals and supporting forecast improvements via collaboration
- Break down and execute CX strategy ensuring CX team engagement, process adoption and routines while adhering to quality, safety, and compliance standards for E2E execution
- Understand and utilize data to optimize performance and drive continuous improvement (workload management, process adherence, etc.)
- Develop leadership skills to support the growth of the team and organization
We bring
You bring
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate : there's a place for everyone at dsm-firmenich.
As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.
Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world's growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.
Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency's fees, percentages or similar.
