What are the responsibilities and job description for the Sales Coordinator - Administrative Assistant position at dSPACE?
dSPACE is a leading provider of simulation and validation solutions worldwide for developing networked, autonomous, and electrically powered vehicles. The company's range of end-to-end solutions are used particularly by automotive manufacturers and their suppliers to test the software and hardware components in their new vehicles long before a new model is allowed on the road. Not only is dSPACE a sought-after partner in vehicle development, engineers also rely on our know-how at dSPACE when it comes to aerospace and industrial automation. Our portfolio ranges from end-to-end solutions for simulation and validation to engineering and consulting services as well as training and support. With more than 2,500 employees worldwide, dSPACE is headquartered in Paderborn, Germany; has three project centers in Germany; and serves customers through its regional companies in the USA, the UK, France, Japan, China, Croatia, Korea, India and Sweden.
We are seeking an experienced and highly motivated individual to join our team. As a Sales Coordinator you will play a key role in supporting our Account Manager team and our training department. We are looking for someone who has a strong background in managing administrative tasks, supporting sales activities and ensuring a smooth workflow within the sales department. The ideal candidate is detail-oriented, organized, and possesses excellent communication skills.
Responsibilities
- Assist the sales team with day-to-day operations, including but not limited to; quote generation, correspondence with customers, order processing and other administrative tasks.
- Maintain and update customer records, assist with customer portals and address inquiries via email/ phone, to ensure a high level of customer satisfaction.
- Coordinate customer training and administrative tasks, such as managing registrations and scheduling, issuing training certificates, invoicing, and others.
- Order, schedule and setup onsite breakfast and lunch for training classes
- Manage in-person morning sign-ins and setup for training classes
- Coordinate product evaluations and loaner systems with customers
- Cross departmental cooperation with engineering, accounting, production, shipping, and marketing to ensure smooth sales operations and customer deliveries
Qualifications
- Proven experience in a sales support or administrative role, preferably within the automotive industry.
- Strong organizational skills.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM/ERP software (MS Dynamics 365 is a plus)
- Ability to work independently and as part of a team.
- Detail-oriented with a high level of accuracy.
- Positive attitude and a proactive approach to problem-solving.
