What are the responsibilities and job description for the Senior Customer Service Project Coordinator position at DSS Administrative Group, Inc.?

The Senior Customer Service Project Coordinator (SCSPC) is responsible for managing all aspects of customer order / project requirements from inception to completion. The SCSPC serves as the primary job and project support liaison for sales, customers, production, and all other internal PPC departments. Coordinates print / packaging jobs and communicates with the appropriate resources required about the jobs to ensure that the company's goals and client's objectives are achieved on time and on budget.

The SCSPC will work in a fast-paced environment that requires collaborative people skills, excellent time management, problem solving, challenge / risk mitigation and the ability to work effectively while under pressure.

Responsibilities :

Manage customer orders / projects through all areas and phases of PPC's operations
Act as primary job and project liaison for management, sales, internal departments, and customers
Receive, review, and confirm specifications included in Requests for Quotes
Effectively and proactively communicate and follow up with any / all stakeholders necessary to provide strong customer service specific to project / job requirements
Creation, planning, and distribution of manufacturing work orders and job tickets that contain specific, pertinent, and detailed information as it relates to the job from receipt of art to delivery of the job
Work with sales, prepress, scheduling, production, and management as needed to establish schedules for printing and finishing production as well as to help manage the flow and progress of print work and projects from their inception through completion
Continuous multi-tasking and managing several jobs / projects simultaneously at various stages with changing priorities and requirements
Maintain knowledge of the status of WIP as well as upcoming jobs and proactively communicate related information as needed with stakeholders
Collaborate with sales, production, and management to resolve customer-related challenges and issues
Works with all resources to resolve customer complaints, quality issues, delivery challenges, etc.
Continuously identify and facilitate the implementation of cost-saving and efficiency improvements
Special projects as assigned by management. Projects Examples - process improvement, R&D, business development, new product development, cost management.
Other duties as directed

Skills & Abilities :

Must be / become very familiar with printing, die cutting, and folding carton equipment (running speeds, equipment capabilities, efficiencies), paper performance / pricing, and knowledgeable in all production phases (pre-press, press, finishing, etc.)

Excellent communication skills, verbal and written. Able to effectively communicate with sales, production, and directly with customers

Organizational (Project Management) and time management skills. Must be able to perform multiple tasks efficiently in a fast-paced environment with the ability to maintain composure in stressful situations

Strong mathematical, critical thinking, and problem-solving skills

Ability to work independently and as part of a team

Knowledgeable and proficient in Microsoft Office Suite with an emphasis on Excel, knowledge of Mac OS and AutoCAD would be desirable

Is highly organized and possesses excellent follow-up skills with the ability to respond quickly to changes in the project / job specifications and production schedule

Exceptional attention to detail is essential as well as a keen eye for print color

Must be very responsive with both external and internal customers at all levels; builds and maintains relationships by using a consultative approach

Qualifications and Experience :

6 years of printing and / or folding carton packaging industry experience in one or more of the following roles : Project Coordination, Customer Service, Estimating, Purchasing, or Planning

Associates or Bachelors degree in a related field preferred

Extensive work experience in lieu of a degree will also be considered

Experience in using Enterprise Resource Planning (ERP) software for Order Processing, Material Requirements, Production Methods and Planning

Extensive experience with Microsoft Office Products (Word, Excel, Outlook, etc.)

Strong history and experience using organization, communication, problem-solving, and time-management skills

Preferred Qualifications :

Working knowledge of Photoshop Illustration, InDesign, AutoCAD

Project Management Professional (PMP) certification

Knowledge of Lean or Six Sigma methodologies

Printing and / or folding carton packaging industry experience in one or more of the following roles : Project Coordination, Customer Service, Design, Estimating, Purchasing, or Planning

DSS, Inc. is an equal opportunity employer committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We value diversity and inclusion and believe that a diverse workforce strengthens our organization. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities, to apply for our positions.

Salary Description

75,000 - 95,000

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Senior Customer Service Project Coordinator

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