What are the responsibilities and job description for the Customer Service Representative position at DSV A/S?
At DSV A/S, we offer a dynamic and inclusive work environment that fosters collaboration, diversity, and respect. As a Warehouse Customer Service Agent, you will play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries, resolving issues, and providing support related to warehouse operations.
\Exceptions>, Job Summary: As a key point of contact for customers, you will provide exceptional service, foster positive relationships, and ensure seamless communication throughout the entire supply chain.\
- Respond promptly and professionally to customer inquiries via phone, email, or in-person visits.
- Provide accurate information regarding order status, inventory availability, and shipping schedules.
- Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
- Collaborate with internal teams to address customer issues effectively.
- Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
- Ensure orders are accurately entered into the system and fulfilled according to customer specifications.
- Maintain accurate records of customer interactions, transactions, and inquiries.
- Generate reports and summaries as needed to track customer service metrics and performance.
- Identify root causes of customer issues and implement solutions to prevent recurrence.
- Proactively address potential problems to ensure a seamless customer experience.
- Develop a deep understanding of DSV's warehouse services, capabilities, and offerings.
- Educate customers on product features, benefits, and value propositions.
- Collaborate with warehouse operations, logistics, and sales teams to coordinate customer orders and requests.
- Communicate customer feedback and insights to relevant stakeholders for continuous improvement.
- Strive to exceed customer expectations by delivering exceptional service and building strong relationships.
- Solicit feedback from customers and implement enhancements to improve overall satisfaction.
