Business Analyst, IT

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

Read more at www.dsv.com

Location: USA - Mesa, W. Southern Ave

Division:Solutions
Job Posting Title: Business Analyst, IT
Time Type: Full Time

Summary
As a Business Analyst in the IT Department at DSV, you will serve as a bridge between business stakeholders and IT teams, translating business needs into technical requirements and solutions. You will be responsible for analyzing business processes, identifying opportunities for improvement, and facilitating the implementation of IT systems and solutions to support organizational objectives.

Duties and Responsibilities
* Collaborate with business stakeholders to elicit, analyze, and document business requirements for IT projects and initiatives.
* Conduct workshops, interviews, and surveys to gather requirements and understand business processes.
* Translate business requirements into functional specifications, user stories, and use cases for IT development teams.
* Develop process flows, system diagrams, and other documentation to support solution design and implementation.
* Analyze data to identify patterns, trends, and insights that can inform business decision-making and solution design.
* Develop data models, reports, and dashboards to support business intelligence and analytics initiatives.
* Assist in project planning, coordination, and execution, including requirements management, scope definition, and resource allocation.
* Track project milestones, deliverables, and timelines to ensure projects are completed on time and within budget.
* Facilitate communication between business stakeholders, IT teams, and project stakeholders to ensure alignment and transparency throughout the project lifecycle.
* Provide regular updates on project status, key milestones, and risks to project sponsors and stakeholders.
* Support user acceptance testing (UAT) and quality assurance (QA) activities to validate that IT solutions meet business requirements and quality standards.
* Document and track issues, defects, and enhancement requests throughout the testing process.
* Provide training and support to end-users on new IT systems, tools, and processes implemented within the organization.
* Develop training materials, user guides, and documentation to support knowledge transfer and adoption.

Educational background / Work experience
* Bachelor's degree in information technology, computer science, business administration, or a related field. Advanced degree (e.g., MBA) is a plus.
* Minimum of 3-5 years of experience in business analysis, IT project management, or related roles, preferably in the transportation and logistics industry or a related field.

Skills & Competencies
* Strong analytical and problem-solving skills, with the ability to translate business needs into technical requirements.
* Proficiency in requirements gathering and documentation techniques (e.g., user stories, use cases, process flows).
* Knowledge of software development lifecycle (SDLC) methodologies (e.g., Agile, Waterfall).
* Experience with business intelligence tools, data visualization software, and database querying languages (e.g., SQL).
* Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

Preferred Qualifications
* Certification in business analysis (e.g., CBAP, PMI-PBA) or project management (e.g., PMP, PRINCE2).
* Experience with enterprise resource planning (ERP) systems, customer relationship management (CRM) systems, or other enterprise software solutions.

Language skills
* Fluent in English (oral and written)

Computer Literacy
* Advanced proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
* Familiarity with project management tools (e.g., Microsoft Project, Jira) and collaboration platforms (e.g., Microsoft Teams, SharePoint).
* Knowledge of IT infrastructure and systems architecture concepts.

At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

For this position, the expected base pay is: $68,000 - $92,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV - Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of aprogressiveand versatile organisation, we'll support you and your need to achieve your potential and forward your career.

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