Manager, Operations

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Phoenix, AZ

Division: Air & Sea US
Job Posting Title: Manager, Operations
Time Type: Full Time

Summary

The Warehouse Operations Manager is responsible for overseeing all aspects of warehouse operations, including inventory management, order fulfillment, and facility maintenance. This role involves leading a team of warehouse staff, optimizing processes, and ensuring efficient and accurate operations to meet customer demands.

Duties and Responsibilities

• Lead and supervise a team of warehouse supervisors, coordinators, and associates.
• Provide guidance, coaching, and support to ensure high performance and morale.
• Develop and implement operational plans and strategies to meet productivity and efficiency targets.
• Allocate resources effectively, including manpower, equipment, and space.
• Oversee inventory control processes, including receiving, storage, and cycle counting.
• Ensure accurate inventory records and timely reconciliation.
• Manage order processing and fulfillment activities to meet customer delivery requirements.
• Monitor order accuracy, on-time delivery, and customer satisfaction.
• Implement quality control measures to ensure accuracy and integrity of warehouse operations.
• Conduct regular inspections and audits to maintain high standards of product quality and safety.
• Enforce safety protocols and procedures to promote a safe working environment.
• Conduct safety training and ensure compliance with regulatory requirements.
• Identify opportunities for process optimization and efficiency improvements.
• Implement continuous improvement initiatives to enhance productivity and reduce costs.
• Liaise with customers, suppliers, and other stakeholders to address inquiries, issues, and concerns.
• Ensure timely and effective communication to meet customer expectations.

Educational background / Work experience

• Bachelor's degree in logistics, supply chain management, business administration, or a related field. Advanced degree or relevant certifications (e.g., APICS, Six Sigma) are advantageous.
• Minimum of 5-7 years of experience in warehouse operations management or a similar role.
• Proven track record of successfully leading warehouse teams and optimizing operations.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Knowledge of warehouse management systems (WMS) and inventory control processes.
• Analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

• Supervise and mentor warehouse supervisors, coordinators, and associates.

Preferred Qualifications

• Certification in logistics or supply chain management (e.g., CLTD, CSCP).
• Experience with lean principles and continuous improvement methodologies.
• Familiarity with regulatory requirements and compliance standards in warehousing.

Language skills

• Fluent in English (oral and written)

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause

For this position, the expected base pay is: $77,500.00 - $116,500.00 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com