What are the responsibilities and job description for the System Specialist, WMS Superuser position at DSV?
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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Hazle Township, 100 Green Mountain Rd
Division: Solutions
Job Posting Title: System Specialist, WMS Superuser - 91550
Time Type: Full Time
POSITION SUMMARY
The WMS Super User is responsible for the efficient transmission of information and the storage and
analysis of information by means of computer networks and systems, the Internet, and computer
databases. Responsibilities include but are not limited to installing, maintaining and supporting the
facilities computer systems. The WMS Super User will provide general maintenance and system updates
on network hardware and software, analyze problems, and monitor networks to ensure their availability to
users. May gather data TO EVALUATE A SYSTEM’S PERFORMACE, IDENTIFY USER NEEDS, AND determine
system and network requirements. May be required to be “on call” outside of normal business hours in
order to resolve system failures or other problems. Will rely on experience and judgement to plan and
accomplish goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Operations
- Acts as the primary support of the client’s systems solutions for the user community.
- Develops and maintains tracking tools for support service requests and resolutions by location
- Engages appropriate expert resources when complex support issues arise outside of the WMSRed Prairie and/or SAP application
- Works with the company’s team to successfully close support service request issues and support
- Works with project teams to help implement, maintain, and improve Internal Systems
- Ensures that company and company assets are maintained responsibly
- Effectively communicates relevant IT-related information to site management and client
- Maintains system efficiency. Will ensure the site’s computer system allows all the components,
- Will test and coordinate modifications to the system when needed, and troubleshoot problems
- Maintain communication with corporate IT and operations staff.
- Will work with corporate IT to resolve complex issues.
- In collaboration with IT determines ways to store, organize, analyze, use, and present data.
- Will produce regular reports on a daily, weekly and monthly basis.
- Will ensure all RF Standard Operating Procedures (SOP’s) are current.
- Will train associates on updated SOP’s, Microsoft Office, WMS programs, and RF guns.
- Will respond to all inquiries about WMS-Red Prairie and/or other related computer related issues.
- Will refer questions to appropriate person when needed.
- Responsible for professional verbal and written communication with all internal and external
- Will adhere to professional etiquette standards when communicating with Management
- Assist with various research projects and/or special projects.
- Accountable for overseeing manpower, recruiting, retention, and development of people for the
- Ensures that procedures exist at all sites to guarantee client service, productivity, as well as
- Sets goals to provide continuous improvement for assigned site
OTHER DUTIES
- Performs other duties as required.
SUPERVISORY RESPONSIBILITIES
- N/A
SKILLS & ABILITIES
Computer Skills
- Mid to Senior Microsoft Office skills
- Technical knowledge of technologies appropriates to the assigned application or set of
- Experience in the administration and maintenance of infrastructure, software, systems, etc.
- Experience with Red Prairie, RF/ RDTs, UNIX, proprietary WMS
- Wi-Fi experience / RF systems and equipment experience
Language Skills
- English (reading, writing, verbal)
- Interpersonal communication and language skills (e.g., listening to others, speaking to others,
- Communication (facilitation skills and very mature communication skills to be able to
- Basic to Intermediate skills needed.
- Business & financial acumen (analyzing financial information, dealing with complexity, problem
- Analytical skills (e.g., storing information, data management, mining data, learning, and following
Education & Experience:
- Either Four-year degree in a computer related field or 2-year degree and relevant experience is
- Minimum of 2 years of job related/relevant experience.
- 3-5 years of experience is preferred
- Experience dealing with end users, vendors, and clients.
- End to end understanding of the business intelligence and all the components required to run a
Certificates & Licenses:
- N/A
- Good mathematical skills
Other Skills
- Conviction (adapting to change, being flexible, finding work improvements, resolving conflicts).
- Customer passion (customer service).
- Personal integrity (behaving with integrity, sensitivity to others).
- People and relationship management skills (e.g., demonstrating teamwork, sensitivity to others).
- Results driven (being dependable, being persistent/overcoming barriers, being productive, being
taking Initiative, taking ownership, working autonomously, project management skills).
- Change management skills (e.g., learning agility, adapting to change).
- Works under general supervision but is expected to use knowledge and experience to provide
- Must be able to work in unregulated temperatures within the warehouse during the warmer and
CORE COMPETENCIES
Leader of Others
- Accountability
- Business Acumen
- Communication / Building Partnership
- Developing Oneself
- Developing Others
- Drive for Results
- Embracing Change
- Problem Solving
- Empowerment
- Leadership Excellence
- Leading Change
- Problem Solving
- Accountability
- Communication / Building Partnership
- Customer Orientation
- Developing Oneself
- Drive for Results
- Embracing Change
- Problem Solving
- Professional Competencies
Occasionally
- Handling/Fingering, Sitting
- Bending
- Walking and Standing
- 21-50 pounds
Other Physical Requirements: While performing the duties of this job, the employee uses his/her hands
to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk
or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job
include close vision and distance vision.
- Must be able to lift, bend, stoop, reach, and climb. Must be able to lift up to 30 pounds. Must be
the business that is supported.
- Must be able to travel by plane and/or automobile.
WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles,
toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
- Working conditions are normal for a warehouse environment. Exposure to changing warehouse
- May be required to be “on-call” outside of normal business hours in order to resolve system
The physical demands and work environment characteristics described above are representative of those
an employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
Visit dsv.com
