What are the responsibilities and job description for the System Support Specialist Intermediate position at Geisinger?
- Develops and maintains, on a current basis, functional and technical expertise in assigned areas of support services systems and business operations.
- Maintains understanding of data fields utilized, data flow, system limitations, and anticipated enhancements.
- Maintains records of training programs and program effectiveness.
- Ensures accuracy and validity of data used in all reports and analysis for applicable systems.
- Lead and actively participates on project teams with responsibility for specific task assignments including definition of system functionality, system capability testing, defining reporting requirements, and developing reports.
- Participates in planning, testing, and documenting application.
- Manages duties pertaining to major functional areas, including project management, training and documentation and procedure manual development and maintenance.
- Participates in the definition of user system requirements and provides recommendations to management concerning the selection, development/design and implementation of system features to satisfy requirements.
- Investigates and analyzes complex data sources and develops reports to integrate, extract and present data for best results.
- Performs analysis and creates graphical presentations of data results, as requested, for added value to reporting.
- Provides direction and education as necessary to system users and staff members.
- Coordinates work of designated system functions including but not limited to scheduling, testing, decision making and integration with operations.
- Assumes the responsibility for assigned support service system(s) in the absence of the department leader.
- Performs process review analysis, including documenting current process and designing new processes to take advantage of technology and/or modified service delivery mechanisms.
- Serves as liaison with system vendors to troubleshoot problems, escalate critical issues and monitor and prioritize issues.
- Responsible for oversight of request for vendor payments of assigned support services system(s) fees.
- Serves as a system administrator / backup system administrator for assigned support service system(s).
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. *Relevant experience may be a combination of related work experience and/or degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years relevant experience).
