What are the responsibilities and job description for the Service Writer/Dispatcher position at DT Services LLC?
Overview
We are seeking a Service Dispatcher to join our team. The ideal candidate will play a crucial role in coordinating service requests, ensuring timely responses, and maintaining customer satisfaction. If you have a passion for heavy duty diesel services and excellent customer service skills, we want to hear from you.
Responsibilities
- Receive incoming service requests and dispatch technicians efficiently
- Coordinate service schedules to optimize workflow and meet customer needs
- Communicate with customers to provide updates on service status and any delays
- Upsell additional services or products when appropriate
- Maintain accurate records of service orders, invoices, and customer information
- Collaborate with the sales team to promote service offerings
Qualifications
- Previous experience in mechanical services or related field preferred
- Knowledge of mechanical repair terminologies such as oil changes, shocks, struts, diesel engine repair, etc.
- Strong customer service skills with the ability to address customer inquiries and issues effectively
- Excellent communication and organizational abilities
- Experience in sales or upselling is a plus
- Ability to work well under pressure in a fast-paced environment
- Familiarity with mechanical repair processes
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 30 – 50 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Night shift
Work Days:
- Monday to Friday
- Rotating weekends
Experience:
- Mechanical knowledge: 1 year (Preferred)
Ability to Relocate:
- Idaho Falls, ID 83401: Relocate before starting work (Required)
Work Location: Hybrid remote in Idaho Falls, ID 83401
Salary : $16 - $20