Associate Director Change Management

Are you ready to make an impact at DTCC?  

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets.  We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact.  We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits 
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). 

The impact you will have in this role:

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of crucial, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Being a member of the IT Change Management team you will be responsible for implementing Change and Release Management objectives, including design, implementation, institutionalization, and maintenance of the framework. We are seeking a highly skilled and experienced IT Change Management Associate Director to join our diverse team. The ideal candidate will have a demonstrated ability in change management, with a deep understanding of ITIL v3 and v4 implementation standard processes. Working with the Director of IT Change Management, the Associate Director will be responsible for collaborating on the strategic direction of our change management processes and their evolution, while working collaboratively with multi-functional teams.

Your Primary Responsibilities:

• Identify, develop and drive change management process improvements and dependent project initiatives.
• Engage with key partners such as developers, business unit leaders and engineers to identify and implement key process improvement opportunities.
• Measure the effectiveness of key process indicators and establish reporting mechanisms.
• Present and communicate change management process improvement updates and results to senior management.
• Provide interpersonal support for the enterprise change management practice. 
• Guide and support a team of change management professionals, providing in leading change initiatives and integrating, rationalizing business as usual processes and reporting against standard methodologies.
• Collaborate with groups and individuals across the enterprise as needed on change related matters and respond to change related questions.

**NOTE:  The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

• Minimum of 8 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Detailed knowledge of ITIL v4 standard methodologies and confirmed experience in implementing ITIL processes within complex organizations.
• Relevant certifications such as ITIL v4 Foundation, ITIL Managing Professional, or Change Management Practitioner are highly desirable.
• Expert level knowledge of how to handle and design processes within workflow management platforms such as ServiceNow and Jira 
• Working knowledge of SDLC methodologies such as Agile, Waterfall, Lean, DevOps, Scrum and Kanban.
• Working knowledge of enterprise infrastructure subsystems on Mainframe, Distributed and Cloud platforms.
• Experience in creating automated and ad hoc management and control reports from one or more data sources with reporting tools such as PowerBI, Power Automate and Cognos.
• Ability to work closely in a cross-a multi-functional fast-paced environment.
• Strong organizational and project management skills, with the ability to prioritize and meet deadlines

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.