What are the responsibilities and job description for the Technical Writer position at Dtcc?
Job Description
Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits :
Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefits, based on locationPension / Retirement benefitsPaid Time Off and Personal / Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.DTCC offers a flexible / hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).The Impact you will have in this role :
Being a part of the Enterprise Services team, the Associate Technical Writers will create documentation, in-product help and other content that help clients and collaborators to use DTCC products correctly. They develop knowledge of given DTCC products and gather information on business line strategies and initiatives along with end user needs to apply in developing documentation solutions that optimize the client experience, supporting's more independent use of DTCC products. Types of deliverables include user guides, in-product help, technical specifications, standard process documents, FAQs and more.
Your Primary Responsibilities :
Create documentation, in-product help and other content that help users to more independently and efficiently use DTCC products, ensuring accuracy and quality of all deliverablesTranslate technical concepts into clear, easy-to-understand, engaging and logically organized contentAssist in maintenance and / or development of content on the DTCC Learning CenterDevelop deep understanding of one or more DTCC business areasBuild and nurture relationships, collaborating with a range of stakeholdersAdhere to defined documentation processes and standards established within DTCC LearningFollow prescribed templates in Microsoft Office and / or MadCap Flare to create documentation and in-product help contentKeep up to date with and apply emerging and current learning / documentation / curation trends and best practicesParticipate in and contribute to DTCC Learning initiatives to advance our client enablement contentAligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
- NOTE : The Primary Responsibilities of this role are not limited to the details above.
Qualifications :
Minimum of 4 years of related experienceBachelor's degree preferred or equivalent experienceTalents Needed for Success :
Strong project management / organizational skillsExcellent written communication and editing capabilitiesExceptional attention to detailAbility to prioritize multiple assignments simultaneously and effectively meet deadlinesProficient to advanced MS Word and or MadCap Flare skills; MS Suite, and Sharepoint.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
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About the Team
Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services.
These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.
