What are the responsibilities and job description for the Credit & Collection Administrator position at DTG Enterprises Inc?
Job Description
Job Description
Title : Credit & Collections Administrator
Reports to : Credit & Collections Manager
FLSA Status : Exempt
DTG Recycle is dedicated to sustainability, and we are as focused on the environment as we are on our people. As the largest recycler of commercial, industrial, construction, and demolition materials in the Pacific Northwest, we have been making a positive impact on our community since 1999. Join our passionate team and help us continue delivering world-class customer service while contributing to a greener future.
Position Overview :
We are looking for a dynamic Credit & Collections Administrator to join our team in Bothell, WA. This role combines responsibilities in credit management, collections, and customer account setup and maintenance. You will be responsible for managing customer accounts, resolving billing and payment issues, ensuring timely collections, and supporting account creation and updates. This is an excellent opportunity for someone with strong experience in collections, credit management, and customer accounts.
Duties / Responsibilities :
Credit & Collections
- Manage a portfolio of assigned customer accounts, ensuring timely payments and adherence to credit terms.
- Make at least 30 collection contacts daily, ensuring accounts are contacted promptly and payment issues are addressed.
- Build and maintain positive relationships with customers to reduce past-due balances and resolve billing disputes.
- Research and reconcile customer accounts, identifying discrepancies and working with internal teams to resolve issues.
- Escalate delinquent accounts and disputes to management as needed.
- Ensure proper communication with customers to resolve outstanding balances.
- Maintain detailed notes and records of all communications and actions taken on customer accounts.
- Collaborate with internal teams, such as sales and accounting, to resolve issues.
- Monitor customer accounts for ongoing disputes or payment issues and escalate when appropriate.
- Provide updates to management on the status of assigned accounts, including pending issues and resolutions.
Customer Accounts
Additional duties as assigned.
Required Skills / Abilities :
DTG is an equal-opportunity employer. Qualified applicants will receive consideration for employment regardless of status. DTG values diversity and inclusion. Individuals with disabilities are encouraged to contact HR for accommodation requests.
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