Assistant Front Office Manager

Downtown L.A. Proper Hotel has masterfully transformed a Renaissance Revival landmark building, part of Curlett & Beelman's iconic architectural stamp on L.A. Designer Kelly Wearstler seamlessly elevates 148 rooms and suites with compelling creative design, vintage California influences and a trove of original works by L.A. artists.

Discover a trio of inviting dining destinations in one historic location, helmed by James Beard Award-winners Suzanne Goin and Caroline Styne, along with a refined split-level rooftop pool-deck with uninterrupted views of city lights; plus 12,000 square feet of event spaces, including two suites that integrate the building’s sporting-club past by repurposing the vintage basketball court and indoor pool into inspired, unexpected design elements.

Job Overview
The Assistant Front Office Manager is responsible for leading our front office team in delivering an exceptional luxury guest experience. As a key member of the leadership team, you will support the Front Office Manager in overseeing daily front desk operations, ensuring seamless check-ins and check-outs, and maintaining the highest standards of hospitality. You will play a pivotal role in training and mentoring staff, resolving guest concerns and upholding Downtown L.A. Proper’s commitment to personalized service and excellence.

Key Responsibilities:

Guest Experience & Service Excellence

• Ensure a warm, personalized and efficient welcome for all guests, anticipating their needs and exceeding expectations
• Handle guest concerns and special requests with professionalism and discretion, resolving issues promptly to maintain high guest satisfaction
• Monitor and enhance guest touchpoints, ensuring consistency in service and alignment with Downtown L.A. Proper’s luxury standards

Front Desk & Operational Leadership

• Supervise daily front office operations, including check-ins, check-outs, reservations and room assignments
• Assist in managing room inventory, rate availability and guest preferences to optimize occupancy and revenue
• Ensure compliance with all hotel policies, procedures and brand standards
• Collaborate with housekeeping, reservations and other departments to ensure seamless communication and service delivery

Team Management & Training

• Lead, mentor and train front office associates, fostering a culture of excellence and continuous improvement
• Assist with scheduling, performance evaluations and team development initiatives
• Provide hands-on support during peak hours, ensuring efficiency and guest satisfaction

Revenue & Financial Responsibilities

• Support the Front Office Manager in managing departmental budgets and cost controls
• Monitor upselling opportunities and encourage team members to maximize revenue through room upgrades and additional services
• Ensure accurate billing, cash handling and financial transactions at the front desk

Technology & Reporting

• Utilize property management systems (PMS) and other hotel software to manage reservations, guest profiles and reporting
• Analyze guest feedback and operational data to identify areas for improvement and implement necessary changes

Qualifications & Experience:

• 2 years of front office experience in a luxury or boutique hotel environment, with at least 1 year in a supervisory role
• Strong leadership skills with the ability to inspire and motivate a team
• Exceptional guest service, communication and problem-solving skills
• Proficiency in hotel management systems (Opera, PMS, or similar) and Microsoft Office
• Knowledge of revenue management principles and front desk financial procedures
• Ability to work flexible shifts, including evenings, weekends and holidays as needed
• Fluency in English required; additional languages are a plus

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle hospitality company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.