What are the responsibilities and job description for the Assistant Front Office Manager position at Proper Hospitality?
Downtown L.A. Proper Hotel has masterfully transformed a Renaissance Revival landmark building, part of Curlett & Beelman's iconic architectural stamp on L.A. Designer Kelly Wearstler seamlessly elevates 148 rooms and suites with compelling creative design, vintage California influences and a trove of original works by L.A. artists.
Discover a trio of inviting dining destinations in one historic location, helmed by James Beard Award-winners Suzanne Goin and Caroline Styne, along with a refined split-level rooftop pool-deck with uninterrupted views of city lights; plus 12,000 square feet of event spaces, including two suites that integrate the buildings sporting-club past by repurposing the vintage basketball court and indoor pool into inspired, unexpected design elements.
Job Overview
The Assistant Front Office Manager is responsible for leading our front office team in delivering an exceptional luxury guest experience. As a key member of the leadership team, you will support the Front Office Manager in overseeing daily front desk operations, ensuring seamless check-ins and check-outs, and maintaining the highest standards of hospitality. You will play a pivotal role in training and mentoring staff, resolving guest concerns and upholding Downtown L.A. Propers commitment to personalized service and excellence.
Key Responsibilities :
Guest Experience & Service Excellence
- Ensure a warm, personalized and efficient welcome for all guests, anticipating their needs and exceeding expectations
- Handle guest concerns and special requests with professionalism and discretion, resolving issues promptly to maintain high guest satisfaction
- Monitor and enhance guest touchpoints, ensuring consistency in service and alignment with Downtown L.A. Propers luxury standards
Front Desk & Operational Leadership
Team Management & Training
Revenue & Financial Responsibilities
Technology & Reporting
Qualifications & Experience :
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple : There is a right way to do things and anything less just isnt proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle hospitality company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.
We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal / state protected category.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
