General Clerk III

Description

LDRM is joint venture between two companies, DTSV and Lockwood Hills, a subsidiary of Akima. At LDRM, we streamline the review, validation, compliance, and submission of virtually any government-specific system application that enables our customers to achieve predictably lower costs, greater information security, leaner operations, and more effective digital government. LDRM specializes in background investigation support, records management, business automation and optimization, and administrative support. If you would like more information regarding LDRM please go to: www.ldrmllc.com.

As a General Clerk III, you will ensure that work is performed to optimum quality standards and assist with developing and documenting new processes and procedures. You will participate in team training initiatives and assist team members in performing applicable task or case work functions. Using judgment and decision-making, you will respond to complex petition reviews and/or public inquiries and act as a subject matter expert for your assigned function. Additionally, you will develop new and innovative methods to improve efficiency and work as an active member of a team.

Requirements

Responsibilities

· Answer incoming phone calls on behalf of the client, providing accurate and appropriate information to callers.

· Stay updated on any changes to programs and distribute updates to the team.

· Attend training sessions on telephone skills and program information, demonstrating mastery of the subject matter within specified time frames.

· Adhere closely to the call center schedule to ensure adequate telephone coverage during operating hours.

· Exhibit professional and positive behavior towards the project, colleagues, and management.

· Assist the supervisor with daily, weekly, and monthly reporting duties.

· Mentor new representatives who join the team. 

· Coach, mentor and assist other teammates as needed.

Requirements

• High School Diploma
• 1-2 years of relevant administrative work experience
• Ability to successfully complete a corporate background investigation, including      credit and criminal checks.
• Ability to obtain and maintain a government public trust security clearance.

Additional Knowledge, Skills, and Abilities Required

• Strong verbal and written communication skills
• Strong administrative and organizational skills
• Basic computer skills
• Excellent interpersonal and communication skills
• Demonstrate a professional work ethic
• Ability to work independently and as a member of the team
• Analytical skills to successfully analyze and evaluate data
• Ability to disseminate information to a wide audience

Physical Demands: While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools, or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.

Work Environment:

On Site