KCC Ops Excellence Specialst

LDRM is joint venture between two companies, DTSV and Lockwood Hills, a subsidiary of Akima. At LDRM, we streamline the review, validation, compliance, and submission of virtually any government-specific system application that enables our customers to achieve predictably lower costs, greater information security, leaner operations, and more effective digital government. LDRM specializes in background investigation support, records management, business automation and optimization, and administrative support. If you would like more information regarding LDRM please go to: www.ldrmllc.com.

LDRM team provides crucial operations management and professional records management services to the Department of State under the Visa Support Services Contract.

The Operations Excellence Specialist (OES) plays a vital role in supporting the Change Management team to enhance efficiencies across the Kentucky Consular Center (KCC). This role is essential in ensuring that the KCC operates efficiently and effectively, contributing to the overall mission of the Department of State.

The incumbent will analyze data, prepare reports, make recommendations, provide briefings as needed, and help drive performance improvement through measurement, analysis, and continuous process improvement activities.

Essential Duties and Responsibilities include:

• Analyze and benchmark specific processes to support improvements
• Identify process efficiencies across the KCC operations
• Analyze system inefficiencies and recommend changes for improvement
• Develop tools that support existing or new processes
• Develop training materials or instructions where required
• Research data and best practices for KCC processes
• Perform other duties and responsibilities as required.
• Prepares reports using Power BI
• Prepares spreadsheets using MS Excel
• Prepares analytical reports and proposals

• 
  Must be a United States Citizen and be able to obtain and maintain a secret level security clearance.
• Must have experience with Microsoft products including Excel, Word, and PowerPoint.
• Must have experience using Power BI.
• Associate’s degree plus one year of work in similar field
• An additional two years of work experience in a similar field may be substituted for the AA Degree.

Must live within a 90-mile radius of the Williamsburg work location

Additional Knowledge, Skills, and Abilities Required

• Strong command of the English language both verbally and written
• Strong administrative and organizational skills
• Working knowledge of Power BI
• Experience working with Microsoft Excel
• Excellent interpersonal and communication skills
• Demonstrate a professional work ethic
• Ability to work independently and as a member of the team
• Analytical skills and attention to detail to successfully analyze and evaluate trends, disseminate information to a wide audience
• Positive attitude focused on customer satisfaction

Physical Demands: While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.

Work Environment: Hybrid Remote – telework from home and onsite office work required, may also include all other work environments as required.