What are the responsibilities and job description for the Experienced Help Desk Administrator for downtown law firm position at DuBois, Bryant & Campbell, LLP?
Start your New Year off on the right foot, in a great firm!
EXPERIENCED HELP DESK ADMINISTRATOR
**THIS IS NOT AN 'EASY APPLY' POSTING - A COVER LETTER IS REQUIRED. PLEASE SEE BELOW FOR SPECIFIC COVER LETTER AND APPLICATION INSTRUCTIONS.**
DuBois, Bryant & Campbell, LLP has an opening for an enthusiastic and outgoing Helpdesk Administrator to join our IT team. The ideal candidate will provide hands-on technical support, maintain hardware and software systems, and ensure a smooth user experience.
We offer 7.5 hour work days, flexible schedule, hybrid schedule (when qualified and after 6 months of initial work in the office), gym membership, 12 holidays per year, generous PTO policy, 401(k) matching, profit sharing, jury leave, bereavement leave, parental leave and paid health, life, short- and long-term disability (employees pay for dental and vision), discretionary bonus, as well as paid parking or commuter benefits.
Key Responsibilities:
- Provide first-line technical support to users, troubleshooting hardware and software issues effectively.
- Install and configure hardware such as Dell/HP laptops and peripherals, ensuring all devices are equipped with the necessary drivers.
- Manage and maintain Microsoft 365 environments, including user account creation and management in the Admin Center.
- Administer and troubleshoot Active Directory (AD) for user and resource management.
- Set up and configure TEAMS VoIP phone systems, ensuring seamless communication for the team.
- Work closely with end-users to address technical issues, provide training, and ensure a high level of customer satisfaction.
- Document processes, configurations, and troubleshooting steps for reference and knowledge sharing.
Qualifications:
- Proven experience in a helpdesk or IT support role, preferably in a Microsoft environment.
- Strong knowledge of Microsoft 365, Active Directory.
- Basic understanding of VoIP Teams phone systems and their setup.
- Excellent communications and interpersonal skills with a customer focused attitude.
- Certifications such as CompTIA A , Microsoft Fundamentals (e.g., MS-900, AZ-900), or similar.
- Experience with networking concepts and basic troubleshooting.
- Exposure to scripting or automation tools (e.g., PowerShell) is a plus.
To apply: please CAREFULLY follow these very specific instructions: submit your ONE-page resume with a ONE-paragraph cover letter. The ONE-paragraph cover letter should include your salary requirement (which should correspond with your years of experience) as well as the lead time necessary to transition out of your current position (if applicable). Please note: any candidate who does not provide the information as specifically requested will not be eligible to be considered.
Thank you for considering DuBois, Bryant & Campbell as a potential future employer!
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Compensation Package:
- Holiday pay
- Overtime pay
- Profit sharing
- Yearly bonus
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: Hybrid remote in Austin, TX
Salary : $60,000 - $70,000