What are the responsibilities and job description for the Help Desk Administrator position at Morgan Stephens?
Helpdesk Administrator
Location : Austin, TX
Company : A Reputable and Growing Law Firm
Job Type : Full-Time
Salary : Up to $73,800 per annum
Our client, a well-established and rapidly growing law firm in Austin, TX, is seeking an enthusiastic and outgoing Helpdesk Administrator to join their IT team. The ideal candidate will provide hands-on technical support, maintain hardware and software systems, and ensure a seamless user experience for attorneys and staff. This role requires strong technical expertise, excellent customer service skills, and a proactive approach to troubleshooting IT issues.
Responsibilities :
- Provide first-line technical support to users by troubleshooting hardware, software, and network issues efficiently.
- Install, configure, and maintain Dell / HP laptops and peripherals, ensuring optimal performance.
- Manage and administer Microsoft 365 environments, including user account creation, permissions, and security settings.
- Support and troubleshoot Active Directory for user access and group policies.
- Configure and maintain Teams VoIP phone systems, ensuring smooth communication across the firm.
- Work closely with attorneys and staff to train and support users, ensuring high satisfaction with IT services.
- Document technical processes, troubleshooting steps, and system configurations for knowledge sharing and efficiency.
- Assist in basic network troubleshooting, including VPN, firewall settings, and connectivity issues.
- Monitor and respond to helpdesk tickets, ensuring timely resolution of IT-related issues.
Qualifications :
Preferred Qualifications :
Salary : $73,800
