What are the responsibilities and job description for the Customer Service Representative position at DuBois Chemicals, Inc.?
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
DuBois Chemicals is seeking a full-time Customer Service Representative in the Bristol, PA area to provide the highest level of service to all internal/external customers. Responsible for processing orders accurately and promptly. Deliver meaningful business results while aligning with customer experience strategies and corporate standards. Demonstrate the company’s core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed.
Key Responsibilities:
We're committed to bringing passion and customer focus to the business.
DuBois Chemicals is seeking a full-time Customer Service Representative in the Bristol, PA area to provide the highest level of service to all internal/external customers. Responsible for processing orders accurately and promptly. Deliver meaningful business results while aligning with customer experience strategies and corporate standards. Demonstrate the company’s core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed.
Key Responsibilities:
- Process customer orders accurately across multiple communication channels (phone, fax, email, web, and e-commerce) in accordance with company policies.
- Maintain detailed customer records, including notes, special requirements, and ensure the correct assignment of ship dates, carriers, and facilities.
- Respond to incoming calls promptly, meeting established service standards.
- Address customer and field personnel inquiries related to order status, shipments, pricing, invoices, credits, returns, and product issues.
- Own the customer experience by providing timely, accurate responses and maintaining approachability and accessibility.
- Recognize and evaluate the impact of work on both internal and external customers.
- Resolve problems by identifying root causes and implementing effective solutions.
- Foster a culture of consistency, accountability, and continuous improvement.
- Manage multiple projects with specific deadlines, ensuring efficient prioritization and execution.
- Develop best practices to support exceptional service levels while identifying opportunities for process improvements and cost-saving solutions.
- Actively contribute to team, customer, and business success.
- Strive for excellence in operations and contribute ideas to improve efficiency.
- Participate in initiatives aimed at improving customer satisfaction and business performance.
- Perform all essential duties with or without reasonable accommodation.
- High School Diploma or GED
- Strong customer service background with a proven track record of resolving customer concerns.
- Excellent oral and written communication skills, along with strong interpersonal abilities.
- Ability to establish and maintain cooperative relationships with colleagues across all levels.
- Comfortable with change and managing shifting priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite.
- Strong problem-solving and analytical skills to resolve issues in a timely and thorough manner.
- Ability to work independently with minimal supervision; proactive and self-motivated.
- Exceptional multitasking, time management, and prioritization skills with attention to detail.
- Associate's or Bachelor's degree in Business Administration preferred.
