What are the responsibilities and job description for the Customer Service Representative position at Dubow?
Who we are: Dubow is a leader and full-service vendor in the Promotional Products and Direct-to-Consumer industries, dedicated to delivering high-quality products and services that exceed industry standards. We invest in state-of-the-art equipment, innovative decorating techniques, advanced technology and continual employee training to provide exceptional customer experience.
At Dubow, we prioritize creating a positive work environment where employees are empowered to take pride in their work.
What we do: Dubow Customer Service prioritizes prompt and concise communication through multiple media channels with external and internal stakeholders. This role is responsible for ensuring orders are reviewed and released to meet the expected ship dates and provide customers with exceptional support and guidance for our service offerings.
Job overview:
- Provide exceptional customer support with clear and concise communication in an expedient manner.
- The ability to multitask in multiple media channels such as e-mail, phone calls and chat.
- Direct and guide customers with confidence and proficiency with our service offerings and complex orders that require additional assistance.
- Proficiently navigate ERP and perform basic data entry and related functions such as design set up and logo approvals.
- Liaise and coordinate with internal stakeholders to facilitate orders through production to ensure they meet the requested ship date.
- Communicate all updates to customers in an expediate manner.
This person will have an upbeat personality, the ability to work as both a self-starter and in a team environment, Customer Service experience, strong experience in Microsoft Office and will thrive in a fast-paced production environment.
What we offer:
- Positive, upbeat work environment
- Full-Time hours
- No weekends or holidays
- Competitive paid time off
- Opportunity to work in a unique industry
- Growing company
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $19 - $20