What are the responsibilities and job description for the Customer Service Representative position at DuctMasters USA, Inc?
DuctMasters USA, Inc is seeking to hire a full-time OR part-time Customer Service Representative to provide great customer experiences in our Pompano Beach, FL office. The schedule for this position is Monday through Friday, 9:30 am - 6 pm (full-time), or 1 pm - 6 pm (part-time). There is flexibility in the schedule with opportunities to work 3 days from the office and 2 from home. This hybrid office/work-from-home opportunity is available after 90 days of training. If you would like to work in an exciting, fast-paced office environment, read on!
We pay our Customer Service Representatives a competitive wage of $14-$18/hour based on experience, and sales commission. In addition, you are eligible for excellent benefits including medical, dental, and vision insurance, a 401K with a 3% yearly employer salary match, paid time off (PTO), paid holidays, and sick time. If you are looking for a career and not just a job, apply today!
ABOUT DuctMasters USA, Inc
Our goal is to be the total indoor comfort solution provider for our clients. For 30 years, DuctMasters USA, Inc has specialized in improving indoor air quality through air conditioning and duct cleaning and decontamination. We are a licensed and insured air-conditioning contractor in Florida and a certified member of the National Air Duct Cleaners Association (NADCA). We also have an A rating and accreditation from the Better Business Bureau (BBB). We enjoy providing clean indoor air to Florida schools, police and fire stations, malls, hotels, businesses, and thousands of homeowners.
We wouldn't be successful without our hardworking and professional team. We care about our employees, which is why we promote from within and offer competitive compensation and great benefits! Come join our team of honest, reliable, and hardworking people.
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE
As a Customer Service Representative, you start each day determined to use your top-notch customer service skills to give our clients the best possible experience in every interaction. With the exceptional training we have provided, you have become an expert in HVAC systems, indoor air quality problems and solutions, environmental compliance, energy savings solutions, and preventative maintenance. Because of this knowledge, you are able to effectively assist our clients.
It's a good thing that you enjoy chatting on the phone, as you spend a large part of your day on the phone either answering calls or making outbound calls to follow up with clients. You book appointments, collect payments, answer questions, and resolve issues. You also will create social media posts and assist with payroll. Each day, you enjoy interacting with our clients and feel good about the important part you play in our success!
QUALIFICATIONS
- At least 1 year of office experience
- High School Diploma
- Excellent Customer Service skills
Previous HVAC experience is preferred, but not required. Bilingual abilities (English/Spanish) are a plus! Do you have strong communication skills? Do you enjoy talking on the phone and understand good phone etiquette? Are you service-oriented? Can you remain positive in challenging situations? Are you self-motivated and attentive to detail? Do you present yourself professionally? Are you a team player? If so, you may be perfect for this position!
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you are the right person for this position in our HVAC office, complete our initial 3-minute, mobile-friendly application today!
Location:33069
Salary : $14 - $18
