What are the responsibilities and job description for the DISTRICT RETAIL OPERATIONS MANAGER position at Dufresne Spencer Group, LLC?
Ashley HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a District Retail Operations Manager. The ideal candidate provides operational support to Retail Operations and designated store locations. Is responsible for the guest experience and looks for ways to enhance the customer’s buying journey. Performs a series of audits to validate the integrity of day to day store operations. Is required to work 45-50 hours, weekly, subject to change based on business needs. Travels as needed.
Pay: $50,000 yearly salary.
OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING:
- Generous Paid Time Off (PTO)
- Opportunity for advancement
- Medical, Dental, Vision, & Retirement Benefits
- 401k Plan
- Employee Purchase Discounts of 30% or more
KEY JOB RESPONSIBILITIES:
- Completes monthly store scorecards and reports findings through the company’s auditing software.
- Reviews monthly scorecard with Guest Experience Manager, Store Manager, and Regional Director of Sales.
- Creates action plans to improve underperforming metrics, based on the monthly store scorecard.
- Manages internal communications in alignment with company protocol.
- Works in various store locations, as needed, to provided operational support when store staffing levels are not met.
- Provides store support and is easily accessible, to all locations, during peak sales days.
- Conducts monthly phone audits.
- Performs a series of weekly audits, to ensure store compliance, and addresses issues real-time with the Guest Experience Manager and Store Manager. If an issue continues to go unresolved, partners with the Regional Director.
- Maintains a passing score on the monthly Retail Operations Scorecard.
- Actively assists with new store openings.
- Responsible for auditing, researching, and removing credit holds.
- Prepares and administers training to store associates.
- Assists in creating and/or updating standard operating procedures.
- Assists in developing material, content, and training plans for new or revised processes.
- Works with Customer Relationship Specialists, Store Support Advocates, and Guest Experience Managers to develop their customer resolution skills.
- Evaluates the performance of the Customer Relationship Specialists and Guest Experience Managers and provides real-time feedback and recommendations to the Store Manager.
- Is a steward of the company’s mission, vision, and values and engages associates to embrace the company’s culture.
- Performs documented on the spot knowledge reviews and provides real-time coaching and feedback on a monthly basis.
- Conducts second interviews for Customer Relationship Specialists and Guest Experience Managers; provides recommendation to Store Managers.
- Responsible for personal self-development and learning through internal and external courses and reading.
- Attends departmental meetings and trainings.
- Occasionally, the District Operations Manager will be asked and expected to perform various, miscellaneous, and non-standard duties as required. Such duties are diversified in nature and may be changed from time to time to suit the needs of the company.
Ashley HomeStore is an Equal Opportunity Employer. Ashley HomeStore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status.
Education
Required- High School or better
Salary : $50,000
