Customer Service Specialist

Job TITLE: Sales Service Specialist

DEPARTMENT: 3U IAS Sales Administration

REPORTS TO: Customer Service and Inside Sales Manager

GENERAL POSITION DESCRIPTION AND PURPOSE:

Provide world class customer experience as the first line of communication for our valued customers. Coordinate the exchange of information coming from the customer, salesperson or other personnel. Will support the Corporate Quality Policy and, using VOC concepts, principles and tools, will make continuous improvements in work processes.

POSITION FUNCTIONS: Listed below are typical functions performed in this position. This description should not be construed to contain every function/responsibility that may be required to be performed by the individual in this position as he or she is required to perform other related functions as assigned.

PRIMARY FUNCTIONS:

1. Maintain a flow of relevant information between the customer, salesperson and Dukane personnel for purposes of quoting, obtaining orders, and solving customer problems.

2. Enter and process new orders, generate quotations and disseminate to the proper divisional departments and Salesforce.

3. Answer Customer and Salesforce inquiries regarding Quote status, Order status and Shipping status.

4. Maintain department files on open/closed quotations and orders with associated documents and correspondence.

5. Expedite orders, quotations and shipments as needed.

6. Assist in customer inquiries regarding invoicing. Generate Advance Invoices as required.

7. Complete cross training for invoicing, shipping, returns, pick list generation and material handling as required.

8. Assist Customer Service and Inside Sales Manager and Directors of business development with special projects as required.

9. Assist Sales & Marketing departments with lead distribution, lead entry and lead follow up when necessary.

PHYSICAL AND VISUAL ACTIVITIES: Walking (frequently), Reaching (frequently), handling (occasionally), Fingering (frequently), Talking (frequently), Hearing (frequently), Sitting (frequently), Crouching (frequently), Carrying (occasionally over 75 lbs).

MINIMUM EDUCATION REQUIREMENTS: Associates degree preferred. Proficiency in Office Suite, computer, cloud-based computing, and ERP/CRM systems is required.

MINIMUM EXPERIENCE REQUIREMENTS:

• Associates degree preferred
• 3 years of experience in B2B customer support role, ideally in manufacturing or distribution setting
• The ability to work under pressure and maintain a high attention to detail
• Excellent computer skills, primarily with Microsoft Office Suite
• Exceptional organization and time management skills
• Exceptional verbal and written communication skills
• Able to multi-task and respond to completing priorities
• The ability to work in a team environment

Job Type: Full-time

Pay: $22.00 - $24.50 per hour

Expected hours: 40.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus opportunities

Work Location: In person

Salary : $22 - $25