What are the responsibilities and job description for the Bilingual Customer Service Specialist position at Reyes Beer Division?
Position Responsibilities :
- As a Bilingual Customer Service Specialist, you will answer inbound calls in a professional and courteous manner
- You will make outbound calls for issue resolution, customer follow-up, and communication
- You will interact with multiple business locations to ensure that customer needs are met in a timely and accurate manner, and that all location-specific policies and procedures are followed
- You will serve as a customer service liaison, communicating with each Business Unit to provide information for daily business functions
- You will provide a high level of customer service in accordance with each customer's issue or request
- Must have proven advanced bilingual skills, both verbal and written in Spanish
- Other duties as assigned
Required Education and Experience :
Must be at least 21 years old
High School Diploma or General Education Degree (GED) with 1 to 2 plus years of related experience
Preferred Education and Experience :
Bachelor’s Degree
