What are the responsibilities and job description for the Work Management Specialist I or II position at Duke Energy?
Responsibilities
Provides quality customer service and support to Delivery Operations
Maintains confidential Company / Employee information in a professional and discreet manner
Maintains office record retention files
Orders office supplies
Ensures outgoing mail is in appropriate location, sorts incoming mail and delivers packages daily
Assists Managers with meeting minutes, action items, office logistics while performing other Work Management duties
Updates local bulletin boards with required reference materials
Efficiently uses available tools or systems to effectively communicate reliability details to external customers
Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
Takes ownership of customer issues and problems until resolved, requesting assistance as needed
Facilitates communication between internal and external customers
Reports job status details to operation center personnel and others as requested
Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations
Ensures work is scheduled and executed timely
Assist with preliminary research and root cause analysis for customer issues
Collaborates with other work groups to ensure desired customer experience
Professional and courteous in all contacts
Initiates facility / security requests (broken printers, lights, cameras, etc.)
Cost Management
Applies correct general ledger accounting in all work related applications and functions within area of responsibility.
Assist in reconciling work order materials, labor, and equipment to represent actual field construction
Assist in resolving errors and prepares for close-out of construction work orders in work management system,
Developing skill sets to report units of property to asset accounting accurately
Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines
Creates appropriate work order to complete follow-up work
Processes Invoices and Customer Billing
Assist with managing Office Supply needs
Reliability
Prepares for and provides emergency restoration support as needed
Supports the Delivery Operations reliability programs or processes using appropriate work management applications
EE Engagement / Safety
Supports Human Performance safety culture through active participation in safety meetings
Follows ergonomics and office safety guidelines
Supports corporate initiatives
Demonstrates a commitment to continuous learning and development
Note : This posting is for one position. Dependent on relevant experience, the level to which a candidate is aligned is outlined below.
Basic / Required Qualifications (Work Management Specialist I)
High School / GED degree
Basic / Required Qualifications (Work Management Specialist II)
High School / GED degree
One plus year(s) related work experience
Desired Qualifications
Associate's degree in Business or
Bachelor’s degree in Business
In addition to desired degree, 2 plus years related work experience
Additional Preferred Qualifications
Demonstrates excellent customer skills
Possesses effective written and verbal communication and interpersonal skills
Collaborates effectively in a team environment
Demonstrates knowledge of Microsoft Office software
Effectively manages stressful situations
One years of providing customer service support
Proficient in Microsoft Office software
Knowledgeable of Delivery Operations processes and work management and related computer applications
Working Conditions
Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.
Travel 15-25% - travel requirements may be necessary for storm support.
Specific Requirements
Exhibits flexibility and dependability during normal work schedule and emergency storm restoration
Travel Requirements
5-15%
Relocation Assistance Provided (as applicable)
Represented / Union Position
Visa Sponsored Position
Posting Expiration Date
Friday, March 7, 2025
All job postings expire at 12 : 01 AM on the posting expiration date.
