What are the responsibilities and job description for the Work Management Specialist I position at Duke Energy?
Responsibilities
With close supervision :
Provides quality customer service and support to Distribution, Customer Experience & Services
- Ensures work is scheduled and executed timely
- Efficiently uses available tools or systems to effectively communicate reliability details to external customers - Ping meters during storms.
- Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
- Takes ownership of customer issues and problems until resolved, requesting assistance as needed.
- Facilitates communication between internal and external customers
- Reports job status details to appropriate personnel as needed - communicating daily with C&M and Designers to ensure customer's needs are met.
- Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Distribution, Customer Experience & Services
- Assist with preliminary research and root cause analysis for customer issues
- Collaborates with other work groups to ensure desired customer experience
- Professional and courteous in all contacts
- Initiates facility / security requests (broken printers, lights, cameras, etc)
- Assists with maintaince of IBEW 1393 contract compliance
- Creates and maintains joint use notifications with other utilities
- Appropriately dispatches daily work to field performers
- Maintains office record retention files
- Maintains confidential Company / Employee information in a professional and discreet manner
- Orders office supplies
- Ensures outgoing mail is in appropriate location, sorts incoming mail and delivers packages daily
- Assists Managers with meeting minutes, action items, office logistics while performing other Work Management duties
- Updates local bulletin boards with required reference materials
Cost Management
Reliability
EE Engagement / Safety
Basic / Required Qualifications
High School / GED
Desired Qualifications
Demonstrates excellent customer skills
Exhibits flexibility and dependability during normal work schedule and emergency storm restoration
Collaborates effectively in a team environment
Demonstrates knowledge of Microsoft Office software
Possesses effective written and verbal communication and interpersonal skills
One to three years of providing customer service support
Effectively manages stressful situations
Mobility Classification - Hybrid
Travel Requirements
5-15%
Relocation Assistance Provided (as applicable)
Represented / Union Position
Visa Sponsored Position
Posting Expiration Date
Saturday, February 22, 2025
All job postings expire at 12 : 01 AM on the posting expiration date.
