Manager, Eye Center Clinic Operations

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION

Duke Eye Center of Cary - 2000 Regency Pkwy, Cary, NC

Job Summary

We are seeking a Clinical Operations Manager in our Duke Eye Center of Cary located in Cary, NC to manage and coordinate ophthalmic medical support staff and ophthalmic clinic service activities to achieve continuous and optimal patient care within the main Eye Center.

Job Duties And Responsibilities

• Coordinate diagnostic and treatment activities of the clinic with services of other departmemts to ensure effective patient care and efficient service.
• Participate in the preparation of department budget. Make budgetary recommendations and projections. Monitor, verify and reoncile expenditures, and develop cost-comparisons. Identify cost savings within the operation.
• Actively participate on committees to achieve desired outcomes and ensure follow upon action plans (operating processes, policies and procedures, utilization of space, increase revenue, supply utilization, personnel, etc.
• Process data for the preparation of composite reports and special projects. Generate, analyze and/or interpret entity-specific reports relating to department performance, staff performance, financial performance, and execute appropriate action plans.
• Maintain liaison with professional medical staff and other personnel, faulty, and management in administrating policies and procedures regarding patient flow and utilization of space, time, supplies, and equipment. Develop policies and procedures to improve patient care and utilization of clinic reesources.
• Maintain interface with physicians, patients and administrative staff to provide information and to resolve problems relating to clinic services.
• Plan and schedule work for medical support staff ensuring proper distribution for all services, space and facilities for subsequent performance of duties. Plan and provide a weekly staff schedule and revise as needed. Approve leave and vacation time for staff, while being mindful of schedules and clinic flow.
• Orient and train new medical support staff. Monitor staff training and daily hands-on instruction. Enforces regulatory and compliance requirements (HIPPA, jcaho, etc.)
• Communicate and model the values of DUHS through orientation, development, mentoring, performance counseling and evaluation of staff. Plan and implement strategies to promote effective recruitment, retention and development of diverse work teams.
• Directly responsible for all personnel action including, but not limited to, hiring, performance, appraisals, promotions, vacation schedules, and maintaining payroll records and time reports. Maintain current employee jcaho files for accurancy.
  
  

Job Eligibility Requirements

• Work requires completion of Ophthalmic Technician and certification as a certified Ophthalmic Technician by Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO).
• With COT/COMT certification: Work requires a minimum of 6 years of ophthalmology clinic technical support related experience, of which 2 years must be in a leadership capacity.
• Additionally, diverse knowledge of patient care and eye problems along with extensive knowledge of ophthalmic anatomy, physiology, and pharmaceuticals is also required.
• Certification by JCAHPO at one of the following levels: COT or COMT
  
  

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.