Program Coordinator, Senior

Occupational Summary:

The Senior Compliance Program Coordinator will perform compliance intake, operations and other administrative duties to support the response to discrimination, harassment, sexual

 misconduct and related retaliation complaints in the Office for Institutional Equity (OIE). The qualified person will report to the Intake and Assessment Manager.

Work Performed:

Intake/Case Data Support (80%)

• Conduct all in-person and the majority of remote intake of reports of discrimination, harassment, sexual misconduct and retaliation from students, staff and faculty in the university and health system.

• Ask relevant questions to assess allegations, issue spot information relevant and within the scope of OIE policies, provide information, create case summaries, draft correspondence, and provide preliminary assessments.

• Provide timely initial response to reports to OIE including reports made over the phone, online, or in-person.
• Conduct appropriate and needed follow-up actions in connection with reports and/or assessments, including to determine relevance to university policies related to discrimination, harassment, sexual misconduct and related retaliation.
• Assist in tracking and ensuring assessment and investigation timelines through meetings with leadership and the investigation team.
• Create and prepare case management data reports for university and health system departments to support the tracking of trends and the preparation of the OIE Annual Report.
• Maintain case management database to ensure accuracy in materials. Assist in compliance case data-entry and input of information relevant to caseload. Assist in maintenance of filing/organizational database systems for all matters related to the policies against discrimination, harassment and related misconduct and alternative resolutions.
• Draft referrals, as necessary, to Personnel Assistance Services (PAS), Faculty Advancement, Human Resources Staff and Labor Relations, Student Affairs Office of Student Conduct, outside counselling services and domestic violence resources, University Police etc., and collaborates with university and health system resources to minimize or resolve concerns.
• Perform benchmarking or other research to support investigations and policy development.

Operations Support (15%)

• Organize and submit investigative packets for compliance hearings, including preparation for Title IX and Title VI hearings, and investigation reports.
• Assist in preparation of party review of evidence and draft investigation reports
• Organize materials for compliance-related education/training, including policies, documents explaining the process, PowerPoint slides, and resource lists.
• As needed, assist in the logistical planning and support for compliance functions and events.

General Administrative Support (5%)

• As needed, assist with office distributions lists, mailing labels, large mailings, etc.
• As needed, provide telephone, scheduling or any other support as needed for all of OIE.

Education and Experience:

Education: Work requires analytical, communications and organizational skills generally

acquired through minimum completion of a bachelor's degree program. Degree in Social Work,

Public Health, Human Services, Counseling, Law or related fields preferred.

Experience: Work generally requires one year of experience in program administration or

involving academic, instructional, intake, assessment, or other similar activities to acquire skills

necessary to implement, coordinate, plan and implement a variety of compliance responsibilities

and duties. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Skills and Abilities:

Efficient time management:

• Ability to organize work effectively to meet deadlines, exhibit promptness, and dependability.

• Strong organizational skills: detail-oriented, and highly adept at multi-tasking, problem-solving, and prioritizing tasks.
• Strong interpersonal and customer service skills: proven collaborative and enthusiastic work style, must exhibit strong initiative, resilience and flexibility.
• Excellent written and oral communication skills.
• Ability to work in person with team and university/health system community members
• Ability to interact with individuals in high stress situations or who might be difficult, in a manner
• that is calming and respectful.
• Ability to work with highly confidential information.
• Microsoft Office Suite proficiency (Word, Outlook, Access, Excel and PowerPoint).
• Ability to learn and become efficient in the use of database and/or case management software such as Advocate

The intent of this job description is to provide a representation and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression,

gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when

the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the

contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Anticipated Pay Range:

Duke University provides an annual base salary range for this position as USD $0.00 to USD $0.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck.Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at:https://hr.duke.edu/benefits/

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.