What are the responsibilities and job description for the Provider Support Assistant position at Duke?
Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.
Learn more about us: https://dhip.dukehealth.org/about-us
JOB LOCATION
Duke South Clinics - 40 Duke Medicine Circle
JOB SUMMARY
We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).
JOB DUTIES AND RESPONSIBILITIES
Administrative Duties
- Maintain provider calendars, schedule meetings and applicants for interviews
- Assist with coordinating event planning of educational trainings
- Answer and screen incoming calls
- Mail pick up/delivery and deliver faxes
- Coordinate travel for out of town conferences
- Prepare & submit expense reports & reimbursements. Process charges from corporate card using Concur
- Assist with completion of FMLA and/or disability paperwork for faculty/staff & patients
- Maintain professional memberships, and renewal of license/DEA/privileges for faculty & Staff
- Enter faculty/APPs assignments in Qgenda/Amion, including edits, changes, switches, and other correspondence
- Order stationery & office supplies through Buy@Duke /Staples
- Maintain providers CV if needed
- Assist with duties related to on-boarding new department employees.
- Check Deposits (if applicable)
Clinical Duties
- Submit Schedule Change Request (SCR) form to close clinics
- Hold time on clinic schedules when clinics are closed due to a provider emergency after approval from leadership
- Reschedule patients due to provider failing to meet PDC 45 day Planned Absence policy
- Prepare & send referrals, including patient records to outside facilities, Request outside facility imaging - through Powershare.
- Make sure changes are reflected in MaestroCare within 1-2 weeks and follow up if changes are not made
- Print and send all records; request pathology to be sent if necessary
- FedEx a CD of scans performed at Duke to outside facilities
- Perform other related duties incidental to the work described herein
JOB ELIGIBILITY REQUIREMENTS
- High school diploma or equivalent education required.
- One-year experience of clerical or general office support required.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.
This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.
