What are the responsibilities and job description for the Branch Manager position at Duncan Supply Company, Inc.?
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Duncan Supply Company, Inc. is an industry leader in distributing a wide range of refrigeration, air conditioning, heating, and food service equipment and supplies to customers throughout Indiana, Ohio, Central Illinois and Northern Kentucky. We are a highly trusted service-first organization due to the care and commitment of our team of dedicated employees. We are growing and have an open position for a Branch Manager at our new Dayton location.
We are seeking an experienced and motivated Branch Manager to oversee the daily operations and management of our Dayton branch. This role involves managing financial activities, supervising employees, maintaining inventory, ensuring superior customer service, and supporting sales efforts. The Branch Manager will ensure smooth operations, lead a dedicated team, and contribute to the branch’s profitability and growth. If you are a problem-solver with strong leadership skills, we want you to join our team!
Key Responsibilities:
- Financial Management: Oversee branch finances, including accurate handling of deposits, cash drawer, charge slips, and resolving discrepancies.
- Customer Account Management: Monitor accounts to prevent misuse, ensure payments are collected, and provide solutions to customer inquiries.
- Team Leadership: Hire, coach, discipline, and, when necessary, dismiss employees; lead team meetings to discuss goals, directives, and performance.
- Sales & Business Planning: Work with assigned outside salespeople to set and achieve sales goals for the branch; manage outside sales support and customer acquisition.
- Inventory Management: Oversee inventory levels, ensure stock accuracy, and minimize non-stock items.
- Employee Oversight: Track employee performance and ensure the completion of assigned tasks, providing additional support as needed.
- Customer Service: Handle customer inquiries and issues, directing them to technical specialists when appropriate, and ensure customer satisfaction.
- Operations Support: Assist outside salesmen with quotes, orders, and product sourcing to enhance branch sales efforts.
- Financial Performance: Monitor branch expenses, manage overtime usage, and ensure the branch meets profitability targets.
- Market Analysis: Track local market prices to optimize product pricing and ensure competitiveness; report findings to purchasing team.
- Sales Expansion: Identify potential new customers and pass leads to salespeople; assist with outside sales efforts when necessary.
- Emergency Coverage: Assist in managing after-hours customer service, including being available for the 24-hour emergency phone rotation.
- General Responsibilities: Perform other related duties as assigned by management.
If you are looking for a rewarding opportunity with a reputable company, then we encourage you to apply.
Qualifications:
- Proven experience in branch management or related supervisory role.
- Strong leadership and team management skills.
- Experience in customer service, with a focus on problem-solving.
- Knowledge of sales, inventory management, and operations best practices.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Valid driver’s license and reliable transportation
- HVAC or Refrigeration experience
Duncan Supply Company Inc. is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.