Golf Operations Lead Associate

Are you passionate about golf and helping others enjoy the game in a dynamic, fast-paced environment?
Do you enjoy working in a team, solving problems, and contributing to a smooth and enjoyable golf experience for all guests? The Dundee Township Park District is seeking a Golf Operations Lead Associate to support our golf operations and ensure an excellent experience for golfers. As a key member of our team, you’ll assist in day-to-day operations, provide exceptional customer service, and help create a welcoming environment for all.

Why Join Us?

At Dundee Township Park District, we value teamwork, community involvement, and delivering high standards of service. As a Golf Operations Lead Associate, you’ll play an essential role in ensuring golfers have an outstanding experience, whether they’re regulars or first-time visitors. If you’re someone who thrives in a fast-paced environment and enjoys making a difference, this is the role for you!

What You’ll Do: Golf Operations & Customer Service:

• Assist with smooth daily operations at the golf course, including maintaining inventory and fulfilling online orders.
• Provide exceptional customer service to golfers and guests, addressing inquiries, concerns, and special requests.
• Assist with the operation of indoor golf simulators.
• Work in conjunction with food and beverage staff to close the facility and provide necessary services, such as tending bar.

Inventory & Order Fulfillment:

• Assist with inventory control and management, ensuring all equipment and supplies are adequately stocked and in good condition.
• Process and fulfill online orders efficiently and accurately.

Leagues & Events:

• Aid in the coordination of programs for weekend permanent tee time holders.
• Assist in organizing and implementing club-sponsored tournaments, leagues, and events to create a fun and enjoyable atmosphere for participants.

Safety & Risk Management:

• Follow and enforce safety rules and regulations established by the department.
• Continually observe work conditions and procedures to detect and report unsafe conditions and practices.
• Report all accidents, injuries, and unsafe situations promptly to supervisors.
• Assist in the investigation of accidents to help identify causes and corrective actions.

Additional Duties:

• Work collaboratively with management to analyze and improve current procedures and implement effective operations.
• Assist in the development and implementation of operational improvements and efficiency strategies as directed by management.
• Support Dundee Township Park District's Mission Statement by providing excellent service to the community.

What You Bring:

Experience: Prior experience in golf operations, customer service, or similar roles preferred.
Education: High school diploma or equivalent. A degree or certification related to golf management or business is a plus.
Skills & Abilities:

• Strong organizational and time management skills.
• Ability to work well under pressure, especially during peak hours.
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook, Teams); Golf Genius software experience is a plus.
• Ability to manage inventory and communicate effectively with customers.
• Ability to multitask and handle various aspects of golf operations simultaneously.
• Strong problem-solving skills, with the ability to remain calm under pressure.
• Mechanical aptitude and the ability to work with tools, equipment, and golf-related machinery.
• Ability to work a varied schedule, including some nights and weekends.
• Valid Driver’s License with acceptable driving record.
• Must obtain CPR and BASSET certifications within 30 days of employment.

Perks & Benefits:

• Impactful Role: Be a vital part of creating an exceptional golf experience for all guests.
• Collaborative Work Environment: Join a supportive, dedicated, and team-oriented group of colleagues.
• Generous Benefits Package:
  • Defined contribution medical insurance plans.
  • Dental and vision insurance plans.
  • District-paid life insurance, with options for spouse and dependent coverage.
  • Participation in IMRF (retirement, disability, and death benefits).
  • Paid vacation, sick leave, personal days, and holidays.
  • Employee Assistance Program (EAP).
  • Free family memberships to our facilities and discounts on programs, merchandise, and concessions.
  • Educational assistance, professional development, and organizational memberships.
  • Wellness Incentive Program.

Schedule

This position is full-time, year-round. The expectation is that the candidate will work 40 hours per week plus overtime during peak golf season hours. During the season, the expectation is 42 – 50 hours per week. Nights, weekends, and holidays may be required. The Golf Operations Lead Associate works at both Randall Oaks Golf Club and Bonnie Dundee Golf Club.

Join Our Team!

If you’re passionate about golf and providing an excellent guest experience, we want to hear from you! Join the Dundee Township Park District team and help create an exceptional experience for our golf course guests while contributing to the shared mission of our district.

Salary : $23