Customer Success Manager

Role Overview:

Dune Security is seeking a dedicated and proactive Customer Success Manager to join our growing team. In this role, you will be responsible for managing and nurturing relationships with our customers, ensuring they realize the full value of our AI-powered cybersecurity solutions. You will work closely with customers to understand their needs, drive product adoption, and identify opportunities for growth and expansion. This position offers a unique opportunity to make a significant impact on customer satisfaction and retention, contributing directly to Dune Security’s continued success.

What You’ll Do:

• Customer Relationship Management: Build and maintain strong, long-lasting relationships with a portfolio of key customers, acting as their primary point of contact and trusted advisor.
• Customer Experience and Documentation: Track customer satisfaction using HubSpot CRM, create and update documentation based on client feedback, and continuously enhance onboarding and support materials.
• Client Onboarding and Implementation: Lead the smooth transition from sales to implementation for new clients, working with the product team to configure the Dune Security platform to meet their unique needs. Provide best practices for integrating Dune Security with existing technology stacks, including IAM and SEG.
• Reporting and Analytics: Lead reviews of comprehensive reports on user risk profiles, security posture, and the impact of training. Assist clients in interpreting data and optimizing their security measures.
• Customer Advocacy and Feedback: Represent the customer’s voice within Dune Security, ensuring their feedback influences product development. Advocate for customer needs and help prioritize feature requests.
• Continuous Improvement: Identify and implement improvements in customer success practices, documentation and support procedures. Stay informed on industry trends to continuously enhance client value.
• Upsell and Expansion: Identify opportunities to expand customer engagement through upselling and cross-selling additional products and services that meet their evolving needs.

What You’ll Bring:

• Experience: 1-3 years of enterprise client-facing experience in managing a large customer portfolio, ideally within a SaaS or technology-driven environment.
• Customer-Centric Mindset: A deep understanding of value drivers in recurring revenue business models, with a strong commitment to delivering exceptional customer experiences.
• Analytical Skills: An analytical mindset with the ability to assess customer data, identify opportunities for improvement, and develop actionable strategies to drive success.
• Upsell and Expansion Expertise: Demonstrated ability to identify upsell opportunities and successfully execute expansion strategies.
• Adaptability: The ability to excel in a dynamic environment, quickly adapt to challenges, and maintain a positive attitude.
• Communication: Excellent verbal and written communication skills, with the ability to effectively collaborate with both technical and non-technical stakeholders.
• Language Skills: Fluency in English is required; additional language skills are a plus.

About Dune Security:

Dune Security is a pioneering cybersecurity SaaS company reducing the attack surface for enterprises by introducing the world’s first AI-Powered Employee Risk Management solution. By leveraging AI, we quantify individual risk through analyzing user behavior, context, learning patterns, and third-party data. This allows us to tailor cybersecurity measures to each individual, transforming vulnerabilities into strengths. Dune Security is poised to reshape cybersecurity, enabling organizations to proactively manage risks and empowering CISOs to safeguard their companies.

At Dune Security, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our rapid growth. We’re still in an exciting early stage where your work can have a significant impact on the company’s direction and success. We value world-class talent and foster a culture of innovation, inclusion, and growth.

Dune Security is proudly backed by world-class venture capital firms, including Craft Ventures, Firestreak, Antler, Alumni Ventures, and others to be named.

Compensation:

We offer a highly competitive compensation package that includes competitive base salary, incentive compensation, equity, and top benefits/perks.

Additional Details:

• Location: NYC. Candidates must reside within a commutable distance of our Soho, Manhattan office.
• Hours: Full time.

Apply Today:

Joining Dune Security means embracing a unique opportunity to shape the future of cybersecurity. If you're passionate about innovation and ready to take on significant responsibility, we encourage you to apply.

If your experience is close to what we’re looking for but doesn’t fulfill all the requirements, we encourage you to apply. We are on a mission to build a special company, and to achieve our goal, we are focused on hiring individuals with diverse backgrounds, perspectives, and experiences.

Note: Dune Security is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.