Member Services Desk

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening the community through youth development, healthy living, and social responsibility. Must deliver excellent service to all members, guests, and program participants in the building, phone, and front desk. Respond to member and guest needs, promote memberships and programs, and create a welcoming environment. Maintain order in the lobby and behind the desk. Free household membership is included. Must be available days, nights, and weekends.

OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to strengthen our community, beginning with you.

ESSENTIAL FUNCTIONS:

1. Greet all persons entering the facility.

2. Control facility access by members and guests while following department procedures.

3. Being knowledgeable about YMCA memberships, programs, and services.

4. Advise members of access system alerts and direct them to appropriate staff for further assistance.

5. Contact assigned staff to provide building tours.

6. Notify Property Department staff of deliveries and maintenance issues.

7. Building a relationship with members or helping them build relationships with others.

8. Listening to members and taking action to solve problems promptly.

9. Answered the phone in a cheerful, professional, and welcoming manner using our message.

10. Using accuracy when filling out forms, receipts, and program registrations.

11. Adhere to work schedule and substitute for others when needed.

• Follow emergency procedures and safety precautions. Follow procedures for reporting all accidents, incidents, and hazards.
• Attend and participate in family nights, program activities, staff meetings, and training.
• Adhere to all policies, rules, and regulations outlined in the employee handbook and other communications. Obtain and maintain required training.
• Accept additional assignments as deemed appropriate within the scope of the job description.

QUALIFICATIONS:

• Must be at least 18 years of age.
• Previous customer service experience preferred.
• Previous experience with diverse populations is preferred. Ability to develop positive, authentic relationships with people from different backgrounds preferred.

REQUIRED TRAINING AND CERTIFICATIONS:

• New Employee Orientation, within 30 days of hire
• Universal Precautions, within 30 days of hire
• Child Abuse Prevention, within 30 days of hire
• CPR/First Aid, before hire

PHYSICAL DEMANDS:

• Physical ability and stamina to perform the abovementioned duties, including but not limited to extended periods of sitting, standing, and walking; bending, stooping, reaching, lifting, and carrying up to 50 pounds.
• Ability to plan, lead, and participate in activities.

ABUSE RISK MANAGEMENT:

• Adheres to policies related to boundaries with youth.
• Attends required abuse risk management training.
• Reports suspicious and inappropriate behaviors.
• Follows mandated abuse reporting requirements.
• Adheres to job-specific abuse risk management responsibilities.
• Building Supervisors/Custodians—ensures unused rooms and closets remain locked; routinely monitors high-risk locations (locker rooms and bathrooms), etc.
• Front desk personnel—ensures youth are properly signed in and signed out, only authorized adults are allowed in the facility, etc.

Job Type: Part-time

Pay: $11.00 - $11.50 per hour

Expected hours: 20 – 30 per week

Shift:

• Evening shift

Work Location: In person

Salary : $11 - $12